Social customer relationship management method, device and system

Abstract

The invention discloses a social customer relationship management method, device and system. The social customer relationship management method comprises the steps of setting corresponding use terminal equipment and a user account by logging in a management application in management terminal equipment; distributing friends of the same or more social accounts to different user accounts logging in the client application program by using the terminal equipment; and carrying out communication with the distributed friends on the client application program through the different user accounts. According to the technical scheme provided by the invention, the customer relationship management efficiency can be better improved, and the problem of customer resource loss caused by employee demission isavoided.

Description

technical field [0001] The present invention relates to the technical field of mobile Internet, in particular to a social customer relationship management method, equipment and system. Background technique [0002] At present, with the continuous development of mobile Internet and mobile smart terminal technology, people's communication and exchanges in the mobile Internet era are more convenient, and social applications such as WeChat have also constructed a new type of social relationship, which can enhance the communication between users. Now many industries, such as the retail industry, clothing industry, and financial industry, have also begun to use WeChat social relationships for WeChat marketing, which has achieved better results in directly reaching customers and maintaining customer relationships. [0003] In the existing technology, the customers of many enterprises or merchants are generally added by employees to WeChat and the customers become WeChat friends, an...

AI Technical Summary

Problems solved by technology

[0003] In the existing technology, the customers of many enterprises or merchants are generally added by employees to WeChat and the customers become WeChat friends, and then conduct marketing business exchanges. Generally, multiple customers can only be managed by one employee, resulting in a large number of customers remaining. In the WeChat friend list of employees, on the one hand, it is difficult to manage customer relationships. One customer WeChat cannot be connected by multiple employees, and WeChat customers cannot be managed to the maximum extent.

[0004] Therefore, there are still defects in the management method of WeChat customer relationship in the prior art, the management efficiency is low, and there is also the risk of customer loss

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