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Dining room robot and ordering method and service system

A robot and robot body technology, applied in the direction of instruments, manipulators, data processing applications, etc., can solve problems that cannot be processed in time, robot scheduling, multi-manpower support, etc., and achieve the effect of timely handling of emergencies and convenient rapid management

Pending Publication Date: 2019-06-07
SHENZHEN SANBOT INNOVATION INTELLIGENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Service robots have made great progress in technology, but they have not been popularized in life; restaurants with robots have been born. In existing robot restaurants, robots can not only complete basic services, such as: welcoming guests, ordering dishes , dancing, passing food, collecting tableware and other functions; although the above-mentioned robots have a good sense of technology and interactivity, it is easy to cause problems such as robot scheduling for restaurants with multiple robots, and for this kind of robot system, More human support is required for control
When the customer's needs cannot be met and need to be solved manually, the robot can only send the request to the staff and cannot be processed in time

Method used

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  • Dining room robot and ordering method and service system
  • Dining room robot and ordering method and service system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0041] like figure 1 and image 3 As shown, a kind of restaurant robot proposed by the present invention includes a robot body, and a processor, a data center, a communication unit, a motion control unit, a voice interaction unit and a touch display unit arranged on the robot body; Communication connection between data center, communication unit, motion control unit, voice interaction unit and touch display unit;

[0042] The processor is used to receive the scheduling tasks of the scheduling system, and send corresponding operation instructions according to the analyzed scheduling tasks;

[0043] The data center is used for storing catering service information for calling by the processor; for storing interactive voice information for calling by the voice interaction unit; for storing video information of the ordering process for calling by the center console;

[0044] The communication unit is used to communicate with the dispatching system, the user terminal, the staff te...

Embodiment 2

[0050] like figure 1 and figure 2 and Figure 4 As mentioned above, according to the above-mentioned embodiments, the present invention also proposes a method for ordering food by a robot in a restaurant, including establishing a communication connection, clicking the task button of the calling machine, the robot arriving at the dining table to perform the task, feedback of the task execution result, and the robot leaving the dining table to wait for the next order. A task arrangement; specifically includes the following steps:

[0051] S1. Respond to the connection request of the user terminal to communicate with the user terminal;

[0052] S2. The robot arrives at the order table according to the instruction;

[0053] S3. The robot voice asks which customer needs to order food. At the same time, the menu information is displayed on the screen;

[0054] S4. After receiving the reply, the voice prompts the guest to order food on the screen. At the same time, remind Tong...

Embodiment 3

[0062] like figure 1 As shown, the present invention also proposes a service system for a restaurant robot, including a restaurant robot, a central console, a staff terminal, a scheduling system, and a user terminal;

[0063] The user terminal can initiate communication with the staff through the restaurant robot;

[0064] The user terminal can be connected to the dispatching system and send a service request, and the user terminal can initiate a service request by clicking the call task button and by Q-Link of the mobile phone;

[0065] The dispatching system can be connected with the robot and send a service instruction. The dispatching system judges the status of all ordering robots, and sends an ordering order to the robot that can perform the task first and fastest. The robot sends out the arrival path to complete the scheduling task;

[0066] The dispatching system can be connected with the center console for real-time text, voice, voice message, and real-time video co...

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Abstract

The invention discloses a dining room robot and an ordering method and a service system. A processor in communication connection with a data center, a communication unit, a motion control unit, a voice interaction unit and a touch display unit; the communication connection is built; customers click on a calling machine task button; the robot reaches a dining table to execute task demands; task execution results are returned; the robot leaves from the dining table to wait for next task arrangement; an user terminal can communicate with workers through the dining room robot; the user terminal can be connected with a dispatching system to send service requests; the dispatching system can be connected with the robot to send service instructions; the dispatching system can be connected with a console; the dispatching system can be connected with a worker terminal; and the workers can communicate through external equipment. The dining room robot achieves both instantaneity and high efficiency, and can timely deal with emergencies.

Description

technical field [0001] The invention relates to the field of catering, in particular to a restaurant robot, an ordering method and a service system. Background technique [0002] In recent years, labor costs have risen sharply, and the pressure on restaurant operating costs has increased. Service robots are semi-autonomous or fully autonomous robots that can replace humans to complete service tasks to a certain extent, such as ordering in restaurants, welcoming guests, etc. aspects of the work, so very close to people's lives. Service robots have made great progress in technology, but they have not been popularized in life; restaurants with robots have been born. In existing robot restaurants, robots can not only complete basic services, such as: welcoming guests, ordering dishes , dancing, passing food, collecting tableware and other functions; although the above-mentioned robots have a good sense of technology and interactivity, it is easy to cause problems such as robot ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): B25J11/00G06Q50/12
Inventor 庄永军
Owner SHENZHEN SANBOT INNOVATION INTELLIGENT CO LTD
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