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Network fault processing method and device

A network fault and processing method technology, applied in the field of communication, can solve problems such as abnormal network access that cannot be handled in time, and achieve the effect of optimizing network access experience and improving timeliness

Active Publication Date: 2019-05-17
NEW H3C TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] In view of this, this application provides a network fault handling method and device to solve the problem that the terminal cannot be processed in time when the network access abnormality occurs

Method used

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  • Network fault processing method and device
  • Network fault processing method and device

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Embodiment Construction

[0048] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with this application. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present application as recited in the appended claims.

[0049] The terminology used in this application is for the purpose of describing particular embodiments only, and is not intended to limit the application. As used in this application and the appended claims, the singular forms "a", "the", and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood that the term...

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Abstract

The invention provides a network fault processing method and device, and the method comprises the steps: enabling network equipment to receive fault information sent by a terminal, and enabling the fault information to be sent when the terminal detects that the network access is abnormal; determining a fault type corresponding to the fault information according to the fault information; and determining a fault processing strategy for eliminating the network access abnormality according to the fault category and the fault information, and processing the network access abnormality by adopting the fault processing strategy. Therefore, the timeliness of fault processing is improved, and the network access experience is optimized.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to a network fault handling method and device. Background technique [0002] In a WLAN (Wireless Local Area Networks, wireless local area network) network, due to interference in the wireless environment, failures of network forwarding devices such as ACs and APs, and many uncertain factors such as the diversity and mobility of clients, it will lead to Users will encounter various problems during the network connection process, for example, when the user terminal is connected to WiFi, the associated authentication cannot be performed, or the network speed is slow. After a user encounters a problem, he usually sends the fault information to the network management personnel for manual processing, and after the network management personnel handles it, the solution is fed back to the user, and the user solves the current network problem according to the solution. ...

Claims

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Application Information

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IPC IPC(8): H04W24/04H04L12/24
Inventor 李丹凤
Owner NEW H3C TECH CO LTD
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