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Short message processing method, device, electronic equipment and readable storage medium

A processing method and short message technology, applied in the computer field, can solve problems such as poor experience, long reply time, and inability to process short messages in real time, so as to avoid low processing efficiency

Active Publication Date: 2021-08-17
TAIKANG LIFE INSURANCE CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Aiming at the problem that the above-mentioned existing enterprises cannot process the short messages sent by users in real time, so that the reply time of short messages received by users is longer and the experience is not good, the present invention provides a short message processing method , device, electronic device and readable storage medium

Method used

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  • Short message processing method, device, electronic equipment and readable storage medium
  • Short message processing method, device, electronic equipment and readable storage medium
  • Short message processing method, device, electronic equipment and readable storage medium

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Embodiment Construction

[0049] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention.

[0050] Short message is an indispensable communication channel between users and enterprises. Generally speaking, the enterprise will deal with the short message of business consultation or business handling sent by the user accordingly.

[0051] In the existing process of processing short messages initiated by users, enterprises cannot respond to users' short messages in real time in consideration of the delay in business consultation or business processing. That is, the enterprise needs to call the background database or the service short message processing device to perform corresponding business processing according to the content of the short message, and...

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Abstract

A short message processing method, device, electronic equipment and readable storage medium provided by the present invention adopt the method of analyzing the content of the received short message sent by the user to obtain the identification information of the short message; judging the identity of the short message according to the identification information Whether the service type is a delayed service; if the service type of the short message is a delayed service, then return the first reply message used to indicate the service processing status to the user, and perform corresponding service processing on the short message according to the identification information of the short message , if the service type of the short message is not a delayed service, then directly according to the identification information of the short message, the technical scheme of carrying out business processing on the short message, thereby realizing the function of real-time reply to the short message sent by the user, avoiding the problem in the prior art Due to the low processing efficiency of the short message initiated by the user and the long response time caused by the enterprise, the problem of poor user experience is caused.

Description

technical field [0001] The invention relates to computer technology, in particular to a short message processing method, device, electronic equipment and readable storage medium. Background technique [0002] Short message is an indispensable communication channel between users and enterprises. Generally speaking, the enterprise will deal with and respond to the short message sent by the user for business consultation or business handling. [0003] In the existing process of enterprises processing short messages initiated by users, considering the delay of business consultation or business processing, enterprises cannot reply to users' short messages in real time, which makes user experience poor. [0004] Therefore, how to make the enterprise process the short message as soon as possible and improve the reply efficiency of the short message has become an urgent problem to be solved. Contents of the invention [0005] Aiming at the problem that the above-mentioned existi...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/14
CPCH04W4/14
Inventor 杨斐
Owner TAIKANG LIFE INSURANCE CO LTD
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