A Digital Hotel Management System

Abstract

The invention discloses a digital hotel management system, which comprises a central processing unit, a central management server, a database module, a hotel foreground management unit, a food and beverage management unit, a bath management unit, an entertainment consumption management unit, a customer relationship management unit, a member management unit, a hotel operating condition evaluation unit, an equipment management unit, a travel reservation management unit, a star rating management unit and a terminal. Each unit of the invention can be operated independently and does not affect eachother, but when data sharing is required, the whole system can realize data sharing, avoid data repeated input, and facilitate customer consumption and increase statistical inquiry of the profit status of the hotel. At the same time, the interaction between the hotel and the customer is increased, and the maintenance of equipment is accurately and meticulously divided into statistics, which is convenient for the hotel to query and supervise the maintenance of equipment, and the implementation of performance rewards for maintenance personnel increases the timeliness of equipment maintenance and improves the customer's consumption experience.

Description

technical field [0001] The invention belongs to the technical field of hotel management systems, and in particular relates to a digital hotel management system. Background technique [0002] Over the past ten years from the 1990s to the present, with the development of the tourism service industry, the PMS (Program Manager System) of star hotels has gone through MS-DOS version, Windows C / S version to the currently emerging Windows B / S version. In promotion and application, the basic business process of the hotel information management system has been quite mature. However, PMS only solves the basic operation and management needs of hotels. In the current international and domestic hotel industry facing the Internet and the rapid development of new technologies, the improvement of the requirements for intelligent and digital hotel information management systems has become the main core of today's hotel development. one of the competitive forces. [0003] With the rapid deve...

AI Technical Summary

Problems solved by technology

[0004] However, in the actual operation and management process of the hotel, multiple sets of management software are running at the same time. During the operation process, the data stored and used are physically isolated from each other, and cannot be effectively correlated to improve the use value of the data. A unified hotel management system is needed to provide greater convenience for users; at the same time, there is a lack of interaction between the hotel and registered member customers, and there are blind spots for improving the service quality and improvement points of the hotel, and the hotel consumption items are in a state of separation. Considering the complexity of customers' consumption and the hotel's statistics on profitability, there is a lag in equipment damage repairs, and it is necessary to contact relevant personnel for repairs. A certain maintenance incentive policy has not been formed, and lagging repairs affect the customer's consumption experience, etc.

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