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Online service feedback evaluation system and method for applying system to medical service evaluation of hospital

An evaluation system and hospital technology, applied in data processing applications, medical care resources or facilities, instruments, etc., can solve the problems of lack of hospital medical feedback information, limitations, information authenticity and validity cannot be guaranteed, etc.

Inactive Publication Date: 2018-10-09
高少茹 +3
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  • Abstract
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Problems solved by technology

However, for some industries, there is still room for mobile Internet to further penetrate applications
Taking hospital medical service as an example, the quality of medical service determines the competitiveness of the hospital. The existing evaluation methods are mostly superficial, and the authenticity and effectiveness of the information collected through face-to-face interviews cannot be guaranteed, so it is impossible to form Reliable Evaluation Evaluation
In the patent application of publication number CN106446487A, a medical service evaluation method and system and a medical service evaluation device, the Internet information technology is used to try to solve this problem, but we found that this patent application has significant defects, such as the collection of patient information The method used is chosen by the patients themselves, and its effectiveness is doubtful from the very beginning; in addition, the application is limited to the feedback information of the patients, and the feedback information for the hospital nurses is missing, which cannot make a good contribution to the medical services. comprehensive assessment

Method used

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  • Online service feedback evaluation system and method for applying system to medical service evaluation of hospital

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[0008]

[0009] The present invention will be described in further detail below in conjunction with the accompanying drawings.

[0010] like figure 1 As shown, it focuses on the application of the online service feedback evaluation system of the present invention in hospital medical services, including two items: the first item is the patient's evaluation of medical services, through access to the hospital information system, to obtain the patient's diagnosis and treatment from the time of visit to the hospital. Information; track and classify the doctors involved in the department, diagnosis and treatment stage, medication situation, and inpatient care of the patient; screen patients according to externally set conditions, and at the same time push electronic satisfaction questionnaire information to the mobile phone of the selected patient and collect questionnaire information; Statistically analyze the patient satisfaction questionnaire information to form an evaluation...

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Abstract

The invention relates to an online service feedback evaluation system and a method for applying the system to medical service evaluation of a hospital. Information and Internet technologies are used to push different questionnaires to patients and hospital employees regularly respectively, effective reply information of the questionnaires is collected, and analyzed to form effective evaluations, continuous improvement of the medical services of the hospital can be guided, and the medical service quality of the hospital is improved further.

Description

technical field [0001] The invention relates to a system for obtaining service feedback and forming an evaluation using information + Internet technology, and in particular to a method for applying the system to form an evaluation of hospital medical services. Background technique [0002] With the advancement of technology, mobile Internet has been widely used. However, for some industries, there is still room for mobile Internet to further penetrate applications. Taking hospital medical service as an example, the quality of medical service determines the competitiveness of the hospital. The existing evaluation methods are mostly superficial, and the authenticity and effectiveness of the information collected through face-to-face interviews cannot be guaranteed, so it is impossible to form Reliable evaluation evaluation. In the patent application of publication number CN106446487A, a medical service evaluation method and system and a medical service evaluation device, t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G16H40/20G16H10/20G06Q30/02G06Q50/22
CPCG06Q30/0217G06Q50/22
Inventor 高少茹杨进兴蓝燕崔文杰
Owner 高少茹
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