Processing method and system of case report information

Abstract

The invention provides a processing method of case report information. The method specifically includes: acquiring geographic keywords in case report data of each case of a historical case set; acquiring information of a grid center to which each case of the historical case set is delegated; generating a geographic location-based grid-center delegation probability table on the basis of the geographic keywords of each piece of case report data and the grid center to which each case is delegated, wherein the grid-center delegation probability table includes a delegation probability mapping relationship of each keyword and each grid center; acquiring geographic keywords in case report data of a new case; and executing grid-center recommendation on the basis of the geographic keywords in the case report data of the new case and the grid-center delegation probability table to determine a grid center to which the new case is delegated. The invention also provides a processing system of the case report information, computer equipment and a computer-readable storage medium.

Description

technical field [0001] The invention relates to a method and system for processing information, in particular to a method and system for processing report information. Background technique [0002] The citizen service hotline integrates the hotline service calls and information resources of various administrative departments and public service industries. The hotline will handle the appeals of the masses in a unified manner, categorized, handled by the unit, tracked and supervised, completed within a time limit, returned for inspection, and sent back to the public. Handle workflows such as handling, review and archiving. For general consultation and other questions, the operator will answer the caller directly according to the knowledge base, or through the form of "three-way call", the operator will transfer to the functional department and answer the caller immediately. For appeals that cannot be answered immediately, they will be forwarded to relevant functional departme...

AI Technical Summary

Problems solved by technology

[0006] In order to solve the problem of huge pre-training content, heavy workload and low efficiency of the above-mentioned wiring personnel, the present invention provides a method for processing report information, which specifically includes: a method for processing report information. The above-mentioned information processing method includes: obtaining history Geographic keywords in the report data of each case in the case set; obtain the information of the grid center assigned to each case in the historical case set; based on the geographic keywords of each report data and the grid assigned to each case The center generates a grid center assignment probability table based on geographic location, and the above grid center assignment probability table includes the mapping relationship between each keyword and each grid center assignment probability; obtains the geographical keywords in the report data of the new case; and Perform grid center recommendation based on the geographical keywords in the reporting data of the above new case and the above grid center assignment probability table to determine the grid center to which the above new case is assigned

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