Restaurant queuing management method and system

Abstract

The invention discloses a restaurant queuing management method and a restaurant queuing management system. A user can acquire queuing number through Wechat and short message. The system can judge if the user is an old customer of the restaurant according to the customer's Wechat and short message. After the user acquires the queuing number, the system can speculate the predicted queuing waiting time of the user and send it to the user by combining with history dinning time data in a database according to the queuing number in front of the user and dinning status of customers in the restaurant.Through collecting user information, the system can judge if the user is an old user, and recommend a menu for the user according to the previous user information, thereby saving user time. Meanwhile, the system can speculate the predicted queuing waiting time of the user according to the customer flow information, customer order and dinning information in the past. Besides, the system counts thelatest dinning status in real time and amends the predicted queuing time, thus the user can acquire the most exact queuing time and the user experience is improved.

Description

technical field [0001] The invention belongs to the field of restaurant service technology, and in particular relates to a method and system for managing restaurant queue numbers. Background technique [0002] With the improvement of living standards, more and more people go to restaurants for consumption. Since people's dining time is roughly the same time period, the restaurant has a large flow of people, and it is often necessary to queue up for meals. Due to the large number of diners, when the queued number is relatively late, the customer can only see the number of people in the queue ahead, and cannot know the expected waiting time. Often because of the large number of people in front, they lose patience and give up the number, which reduces the number of customers in the restaurant. At the same time, the restaurant does not know that those people have given up on the queuing number. When they call the queuing numbers that no one answers, they will call them several...

AI Technical Summary

Problems solved by technology

Due to the large number of diners, when the queue number is relatively late, the customer can only see the number of people in front of the queue, and cannot know the expected waiting time

Often because of the large number of people in front, I lose patience, give up the number, and reduce the number of customers in the restaurant

At the same time, the restaurant does not know that those people have given up on the queuing number. When they call the queuing numbers that no one answered, they will call them several times, which not only increases the workload of the restaurant, but also wastes the time of the queuing staff behind.

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