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Method for dynamically distributing number and server

A technology of dynamic allocation and number, applied in the field of communication, to achieve the effect of optimizing dynamic allocation and improving utilization rate

Inactive Publication Date: 2018-04-06
KE COM (BEIJING) TECHNOLOGY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In some cases, the number of call requests per unit period will be significantly more or less than 50, which will also cause the above defects

Method used

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  • Method for dynamically distributing number and server
  • Method for dynamically distributing number and server
  • Method for dynamically distributing number and server

Examples

Experimental program
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Embodiment Construction

[0028] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0029] figure 2 It is a schematic flowchart of a method for dynamically allocating numbers in an embodiment of the present invention, as shown in figure 2 As shown, a method for dynamically allocating numbers provided by an embodiment of the present invention includes the following steps:

[0030] S1: Obtain the number of call requests within ...

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PUM

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Abstract

The embodiment of the invention provides a method for dynamically distributing number and a server. The method comprises the following steps: acquiring call request amount in unit time bucket; if thecall request amount and the reserved number amount pre-stored in a number pool satisfy the preset condition, extracting the corresponding amount of numbers from a pre-established total number pool according to a preset rule, and distributing the corresponding amount of numbers to a call request to which the reserved number has not been distributed. The server executes the above method. Through themethod for dynamically distributing number and the server provided by the embodiment of the invention, the corresponding amount of numbers are extracted from the pre-established total number pool, and the corresponding amount of numbers are distributed to the call request to which the reserved number has not been distributed, the number dynamic distribution is optimized, and then the utilizationratio of the number is improved.

Description

technical field [0001] The embodiment of the present invention relates to the technical field of communication, and in particular to a method and server for dynamically allocating numbers. Background technique [0002] As the most direct and effective solution for customer service personnel and sales personnel to communicate with customers, voice communication is widely used in many customer service fields. Common forms of numbers include landline numbers, mobile phone numbers, 400 numbers, etc. According to different needs, the enterprise can allocate a corresponding number pool for each city in the server. In order to ensure the quality of call service, it is usually necessary to estimate the number of call requests in advance. The total number of numbers in the number pool is more than the estimated number. Some. However, since the number of call requests is constantly changing, the total number of numbers in the number pool is sometimes less than the number of call req...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04L29/12
CPCH04M3/42136H04L2101/65
Inventor 徐月善
Owner KE COM (BEIJING) TECHNOLOGY CO LTD
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