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Voice answering method for combining intelligent answer with artificial answer

A kind of artificial and voice technology, applied in the computer field, to improve the efficiency of question and answer, facilitate the question information, and improve the user experience.

Inactive Publication Date: 2017-11-03
JIANGMEN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Aiming at some disadvantages still existing in most of the aforementioned existing intelligent question answering systems, the present invention provides a voice question answering method and its device that integrate intelligence and artificial question answering

Method used

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  • Voice answering method for combining intelligent answer with artificial answer
  • Voice answering method for combining intelligent answer with artificial answer

Examples

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Embodiment 1

[0022] figure 1 It shows a schematic flowchart of the speech question answering method integrating intelligence and artificial question answering provided by the present invention. The speech question answering method that integrates intelligence and artificial question answering provided by this embodiment includes the following steps.

[0023] S101. Receive question voice information from the user terminal.

[0024] In the step S101, the voice message of the question may be but not limited to a short voice message sent by the user to the intelligent question answering system on a chat platform such as WeChat, which contains specific voice content.

[0025] S102. Applying a speech recognition algorithm to perform speech-to-text processing on the question speech information to generate question text information.

[0026]In the step S102, the speech recognition algorithm is an algorithm that can convert the vocabulary content in human speech into a computer-readable algorithm...

Embodiment 2

[0060] figure 2 A schematic diagram of the device structure of the voice question answering method integrating intelligence and artificial question answering provided by the present invention is shown. The device provided in this embodiment is a device that implements the speech question-and-answer method of integrated intelligence and artificial question-and-answer described in Embodiment 1, including a transceiver unit, a first speech recognition unit, a question acquisition unit, a question similarity comparison unit, An answer acquisition unit, a QA question-and-answer library, and a manual service desk; the transceiver unit is connected to the first voice recognition unit in communication, and is used to receive question voice information from the user terminal and feed back reply information to the user terminal; the first The speech recognition unit is connected to the question acquisition unit in communication, and is used to perform speech-to-text processing on the q...

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Abstract

The invention relates to the technical field of human-computer interaction, and discloses a voice answering method for combining intelligent answer with artificial answer. The voice answering method provided by the invention has a core thought that a voice identification algorithm is firstly used for converting problem voice information into problem text information; then, the problem text information is subjected to sentence segmentation processing to obtain a user interrogative sentence; and finally, on the basis of an interrogative sentence similarity, whether a standard interrogative sentence which is most similar to the user interrogative sentence and corresponding answering information are found in a QA library or a manual service desk is accessed to obtain answering information is determined. Therefore, voice answering can be realized so as to bring convenience for users to input problem information, and questioning and answering efficiency and user experience are improved. Meanwhile, when a proper answer can not be found in the QA library, manual answer can be switched to, and the doubts of users can be solved in time.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a voice question answering method and a device thereof which integrate intelligence and artificial question answering. Background technique [0002] Human-computer interaction is a science that studies the interactive relationship between systems and users, where the systems can be various machines, or computerized systems or software. For example, various artificial intelligence systems such as intelligent customer systems and voice control systems can be realized through human-computer interaction. The intelligent question answering system is a typical application of human-computer interaction: when the user asks a question, the intelligent question answering system will give the answer to the question, so a set of QA question answering library needs to be configured in the system, and in the QA question answering library A large number of standard questions and correspondin...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06F17/27G10L15/26
CPCG06F16/90332G06F40/289G10L15/26
Inventor 杨晓艺孙金武谢俊武曹威王华黄龙吴世敏林泽曦
Owner JIANGMEN POWER SUPPLY BUREAU OF GUANGDONG POWER GRID
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