A method for early warning and monitoring of complaint business

A technology of business and server clusters, applied in the direction of instruments, data exchange networks, database management systems, etc., can solve the problems of long positioning processing cycle, analysis and judgment, and difficult pre-judgment in advance, so as to achieve good promotion and application value, improve analysis and positioning , a wide range of effects

Active Publication Date: 2020-02-14
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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AI Technical Summary

Problems solved by technology

When the existing tools cannot judge the problem, on-site testing by field personnel is required, and the positioning and processing cycle is long
[0005] Difficult post-event analysis: Due to the huge amount of signaling data and the complexity of equipment abnormalities and environmental reasons, there is currently no summary analysis of high-incidence areas, time periods, and equipment operation conditions where network complaints occur, and it is difficult to guide network construction and development through complaint analysis results. optimization
[0006] Difficult to predict in advance: Complaints should be dealt with together, without analyzing and judging the factors that may cause user complaints, it is difficult to optimize and avoid in advance, and the effect on improving customer perception is limited

Method used

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  • A method for early warning and monitoring of complaint business

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Embodiment Construction

[0025] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0026] as attached figure 1 As shown, a method for early warning and monitoring of complaint business, the innovations and design reasons of the present invention are as follows:

[0027] For the caching of real-time signaling data, due to the huge amount of signaling data, traditional interfaces and processing modes cannot quickly receive and cache signaling data. To analyze signaling data, the first thing to solve is the fast caching of signaling data.

[0028] For real-time analysis and calculation of signaling data, the traditional computing model and architecture can no longer meet the requirements for real-time summary of signaling data.

[0029] Abnormal analysis of signaling data, analysis and summary of signaling data changes and reasons due to abnormal environment and equipment.

[0030] Its implementation process is:

[0031] Firs...

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Abstract

The invention discloses a complaint service warning monitoring method. The method comprises the realization process of obtaining signal data; analyzing the signal data; and setting a rule for to-be-monitored signal service data by configuring a warning rule template, and warning the signal after the data analysis according to the rule. Compared with the prior art, the complaint service warning monitoring method provided by the invention has the advantages that the analysis and positioning for complaint reasons in a complaint system are improved remarkably, the warning capacity for device faults and user complaints is improved, the technical guarantee for supporting and improving the quality of service by mobile customer service is provided, the practicability is high, an application range is wide, and the method has high popularization and application value.

Description

technical field [0001] The invention relates to the technical field of computer data services, in particular to a method for early warning and monitoring of complaint services. Background technique [0002] Businesses have collected vast amounts of data over the past two decades, but to date, most of it has gone unused, or at least underutilized. However, this status quo is about to change as big data systems and cloud services offered to small, medium and large businesses are making data more accessible than ever before. Now, enterprises can obtain real-time information about business operations through big data, making big data and cloud computing one of the biggest trends in business development. [0003] At present, there are certain deficiencies in the handling of mobile network complaints in the process of positioning, post-event analysis and pre-warning, which are mainly reflected in: [0004] Difficult to locate during the event: the complaint form only contains ba...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04L29/08G06F16/25G06F16/28G06F16/245
CPCG06F16/245G06F16/27G06F16/284H04L41/0631H04L41/0677H04L41/0681H04L41/5061H04L67/10
Inventor 马宏伟
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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