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Method and device for displaying prompt message

A technology for reminding messages and display devices, which is applied in the field of communication, and can solve problems such as the inability to obtain reminder messages in time, the complicated operation mode of obtaining reminder messages, etc.

Inactive Publication Date: 2017-08-11
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] The main purpose of the present invention is to provide a method and device for displaying reminder messages, aiming to solve the problem in the prior art that the agents on the artificial seat side cannot obtain the reminder messages in time and the operation method for the agents to obtain the reminder messages is too complicated

Method used

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  • Method and device for displaying prompt message
  • Method and device for displaying prompt message

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Embodiment Construction

[0057] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0058] Due to the problem in the prior art, the agent on the side of the artificial agent cannot obtain the reminder message in time and the operation method for the agent to obtain the reminder message is too complicated.

[0059] In order to solve the above problems, the present invention proposes a method and device for displaying reminder messages. By setting a display device for controlling the unified display of reminder messages for artificial seats, it is possible to realize the unified display of reminder messages, and by using the floating window to display artificial The reminder message of the agent can realize the real-time display of the reminder message and improve the real-time performance of the reminder message display, and the agent on the side of the artificial seat can get the reminder message by v...

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PUM

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Abstract

The invention discloses a method for displaying a prompt message. The method is applied to a display device in manual seats, and the display device is used to control the unified display of prompt messages of the manual seats. The method comprises the following steps: the display device monitors whether the data sent by a management server to the manual seats contains the prompt messages; if monitoring that the data sent by the management server contains the prompt messages, the prompt messages are obtained; and the display device displays the prompt messages in a suspension window on a display interface of the manual seats, and the suspension window is used to uniformly display the prompt messages of the manual seats to ensure that seat takers at the manual seat side can timely and conveniently acquire the prompt messages. The invention also discloses a device for displaying the prompt message, and thus the seat takers can rapidly and conveniently acquire the prompt messages.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method and device for displaying reminder messages. Background technique [0002] In the telemarketing subsystem, artificial seats need to communicate with customers to tap potential customers and track the status of existing customers' insurance applications. Wherein, the artificial seat is generally composed of a seat computer, a seat headset, a seat staff, etc., wherein software for telemarketing is installed on the seat computer. [0003] Wherein, after processing an event, the management server will determine whether to push a reminder message to the corresponding artificial agent based on the processing result of the event, and if it is necessary to push a reminder message, it will generate a reminder message and follow the preset push through the method, so that the agent computer on the artificial agent side can receive the reminder message to remind the agent o...

Claims

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Application Information

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IPC IPC(8): H04M3/51
CPCH04M3/51H04M3/5141
Inventor 童小勇
Owner PING AN TECH (SHENZHEN) CO LTD
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