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Voice outbound system

A voice and key management system technology, applied in the field of voice outbound call system, can solve the problems of single business type, unstable system, poor security, etc., achieve the effect of realizing privacy, realizing load balance and disaster recovery, and improving efficiency

Active Publication Date: 2017-04-19
SHANGHAI CTRIP COMMERCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The technical problem to be solved by the present invention is to overcome the dependence of the outbound voice service of the voice call center on manual operation in the prior art, as well as the defects of single applicable business type, unstable system, high cost and poor security, etc., and provide a A voice outbound system, through the system architecture of the cluster server and the outbound server, the automation and diversification of the business are realized

Method used

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Embodiment 1

[0039] Such as figure 1 As shown, the voice outbound call system 10 of this embodiment includes a middleware server cluster 1 , a database 2 , outbound call servers 31 and 32 , and a process server 8 . The middleware server cluster 1 communicates with the business server group 5 and the database 2 respectively, the database 2 communicates with the outbound servers 31 and 32 , and the outbound servers 31 and 32 also communicates with the process server 8 .

[0040] It should be noted that although there are only two outbound call servers in this embodiment, based on the framework concept of the middleware server cluster of the present invention, the voice outbound call system 10 can use any number of outbound call servers.

[0041] The working process of the voice outgoing call system 10 of the present embodiment in the call center is: each server of different services of the service server group 5 pushes the outgoing call task, and the framework of each server responsible for ...

Embodiment 2

[0049]Such as figure 2 As shown, the difference between this embodiment and Embodiment 1 is that the voice outbound system 10 of this embodiment further includes a key management system 9 , and the key management system 9 is communicatively connected with the middleware server cluster 1 .

[0050] The work flow of the voice outbound call system 10 of this embodiment in the call center is: the servers of different services in the service server group 5 push outbound call tasks.

[0051] The middleware server cluster 1 receives the outbound task through the RESTful interface, the middleware server cluster 1 obtains the key from the key management system 9, and encrypts the text content of the outbound task.

[0052] Then, the middleware server cluster 1 records the outbound task of the encrypted text content in the database 2, and stores the encryption key in the cache.

[0053] The outbound call servers 31 and 32 retrieve the outbound call task from the database 2 and initiat...

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Abstract

A voice outbound system disclosed by the present invention comprises a middleware server cluster, a set of databases and at least one outbound server, wherein the middleware server cluster obtains an outbound task and records the outbound task in the databases, and the outbound server calls the outbound task from the databases and initiates the outbound operation. An outbound task automatic outbound system constructed by the present invention realizes the outbound automation, and the task diversity is realized. According to the present invention, the seamless access of a heterogeneous system of the servers for pushing different businesses and the intermediate server cluster is realized by a universal interface, and further a multi-business expansion effect is realized.

Description

technical field [0001] The invention relates to a voice call system, in particular to a large-scale voice outbound system. Background technique [0002] At present, existing voice call centers still rely on manual operations, especially for voice outbound services, which require manual operations to obtain outbound call tasks from the outbound call server and complete the outbound calls. Although some use the way that the outbound server pushes the business to the salesperson, it is still necessary to manually receive the business pushed by the outbound server. [0003] This has led to the single function of the voice outbound call service of the current voice call center, which often can only realize specific voice outbound operations, and the content of the voice outbound call is single, lacking versatility, and due to the lack of security means, the voice outbound call The business cannot realize the private outbound call service. [0004] However, at present, the outbo...

Claims

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Application Information

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IPC IPC(8): H04L29/06H04L29/08H04L9/08H04M3/527
CPCH04L9/0894H04L63/083H04L65/1013H04L67/1034H04M3/527H04L67/1001
Inventor 周磊赵桦张俊
Owner SHANGHAI CTRIP COMMERCE CO LTD
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