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Risk event handling method and system

An event processing and risk technology, applied in data processing applications, instruments, finance, etc., can solve problems such as the inability to understand the processing progress of multiple insurance companies at the same time, and the inability of customers to obtain them, so as to improve the claim experience and facilitate use.

Inactive Publication Date: 2017-02-15
郑洪军
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides a method for processing risk events, aiming to solve the technical problems that customers in distress cannot get timely guidance and cannot understand the processing progress of multiple insurance companies at the same time

Method used

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  • Risk event handling method and system
  • Risk event handling method and system
  • Risk event handling method and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0035] figure 2 The flow of a risk event processing method provided by an embodiment of the present invention is shown, and the details are as follows:

[0036] In step S201, risk target information is received.

[0037] In step S202, according to the risk target information, corresponding customer privacy information and insurance product information are obtained.

[0038] In the embodiment of the present invention, both the customer privacy information and the insurance product information are acquired by the server from the corresponding insurance company.

[0039] In step S203, communicate with the user through the monitoring platform to obtain real-time risk event information.

[0040] In the embodiment of the present invention, the supervisory platform is used to interact with users when risk events occur, so as to obtain real-time and accurate risk event information. Directly to the salesperson of the insurance company corresponding to the insurance order.

[0041]...

Embodiment 2

[0048] image 3 The flow of another risk event processing method provided by the embodiment of the present invention is shown, and the details are as follows:

[0049] Before step S201, step S301 and step S302 are also included.

[0050] In step S301, according to the identification information of the risk identification label, the risk object information, identification person information and location information are acquired.

[0051] Wherein, the risk identification label is a physical label that can bear the unique identification of the risk object, which includes one or more of barcode, two-dimensional code and RFID label.

[0052] At this time, the location information is information on the location of the risk identification tag, and its positioning method includes one or more of GPS positioning, base station positioning, wifi positioning and three-axis gyroscope positioning.

[0053] In step S302, the risk target information, identifier information and location infor...

Embodiment 3

[0059] Figure 4 It shows the process of communicating with users through the supervision platform to obtain real-time risk event information provided by the embodiment of the present invention, and the details are as follows:

[0060] In step S401, judge whether the user is the customer himself or not according to the customer's private information, if not, go to step S402; if yes, go to step S403.

[0061] In step S402, according to the identification information and location information, the customer privacy information is updated, and the risk event information other than the customer himself is obtained.

[0062] In the embodiment of the present invention, as an independent risk event information, the non-customer has corresponding risk response guidance information, and the risk event for the risk object will be used as another new risk event information, and the risk response guidance will be carried out again .

[0063] In step S403, real-time risk event information ...

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Abstract

The invention is applicable to the technical field of insurance and finance, and provides a risk event handling method. The risk event handling method comprises the steps of: receiving information of a risk sign; acquiring corresponding customer privacy information and insurance product information according to the information of the risk sign; interacting with a user through a supervisory platform to obtain real-time risk event information; acquiring corresponding risk coping guidance information according to the risk event information, and feeding back the risk coping guidance information to the user; and updating corresponding risk event information according to risk event handling progress, and feeding back the updated risk coping guidance information to the user. The risk event handling method and a risk event handling system are oriented to the user encountering the occurrence of the risk event, the user can learn about the risk coping guidance information quickly and conveniently through fast analysis of the risk event, and the supervisory platform automatically contacts a plurality of insurance companies simultaneously for the problem that claim for compensation on the plurality of insurance companies is difficult, feeds back the entire risk event handling progress to the user in real time, and enhance the claim experience of the user.

Description

technical field [0001] The invention belongs to the technical field of insurance finance, and in particular relates to a risk event processing method and system thereof. Background technique [0002] With the development of the mobile Internet economy, the insurance and finance sector is developing rapidly, and it is constantly cutting into wider and more subdivided scenarios. [0003] The practice of existing insurance companies is that each company sells and maintains its own insurance products, and customers can purchase multiple insurances on the same subject matter. Once a risk event occurs, it is not only difficult for customers to request insurance from multiple insurance companies at the same time. Compensation, and the processing progress of each insurance company is different, and it is difficult for customers to take care of both. [0004] To sum up, the existing technology lacks a processing method that can integrate multiple related insurance companies in one...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/08
CPCG06Q40/08
Inventor 郑洪军
Owner 郑洪军
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