Method for confirming and authorizing offline service of call centre

A call center and business technology, applied in the direction of instruments, data processing applications, resources, etc., can solve problems affecting the orderly development of business, and achieve the effect of ensuring authenticity and standardization

Inactive Publication Date: 2016-12-21
任明和
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The present invention can effectively solve these problems that affect the orderly development of online and offline combined business, return to the business philosophy of consumption first, and achieve the purpose of ensuring consumption safety and improving consumption quality

Method used

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  • Method for confirming and authorizing offline service of call centre

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Embodiment （

[0018] Embodiment (1): The call center provides business and / or business personnel identity data or web links to the data through short message and / or MMS, and the user compares and confirms the business and / or business personnel’s identity offline to obtain Only when users are authorized to implement offline business; including the following implementation process.

[0019] S1. After the user successfully applies for the service through the call center, the system binds the matched offline service and / or the identity information of the service personnel with the user's phone number to generate offline comparison data or a web link for comparison data.

[0020] S2. The call center provides the offline comparison data or the offline comparison data webpage link to the user through short message and / or MMS, and provides the user authorization code;

[0021] S3. When the user and the business personnel are connected offline, the user first compares the business and / or business personnel...

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Abstract

The invention relates to a method for confirming and authorizing an offline service of a call centre. The call centre provides service and / or service person identity data or a webpage link of the data in a manner of a short message and / or multimedia message; after offline performing comparison and confirmation of the service and / or service person identity, a user can implement the offline service only by obtaining user authorization; or, the user performs confirmation or enforced confirmation of a service completion result; this is used as the check basis of the offline service by the call centre; and thus, the purposes of ensuring the consumption safety and improving the consumption quality can be effectively realized.

Description

Technical field [0001] The method for realizing user authorization for offline services of the present invention belongs to the field of communication technology, and mainly relates to a method for confirming and authorizing offline services of call center services. Background technique [0002] With the development of call center services, a variety of online and offline combined services have been promoted, the so-called Internet + business model has flourished, bringing the convenience of one-click voice information to all aspects of people’s lives and work. Won the widespread recognition of the society. However, due to the combination of online and offline services supported by the call center technology, uncontrollable factors exist between online and offline businesses, resulting in the lack of consistency of online and offline information, which means that commitments and implementation cannot be guaranteed Consistency, the consumption or service results users get are dif...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/30
CPCG06Q10/06398G06Q50/40
Inventor 任明和
Owner 任明和
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