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A Method for Summarizing and Classifying Online Reviews of Hospitals

A hospital and database technology, applied in the fields of graph database, Chinese syntax analysis and part-of-speech tagging, and emotional word analysis, can solve the problems that users cannot intuitively and quickly feel the overall impression of the hospital, and achieve simple, efficient, low-cost, and accurate reasoning in the generalization process and the effect of judging

Active Publication Date: 2019-03-26
ZHEJIANG UNIV
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  • Application Information

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Problems solved by technology

However, a large number of comments cannot allow users to intuitively and quickly feel the user's overall impression of the hospital

Method used

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  • A Method for Summarizing and Classifying Online Reviews of Hospitals
  • A Method for Summarizing and Classifying Online Reviews of Hospitals
  • A Method for Summarizing and Classifying Online Reviews of Hospitals

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Embodiment

[0041] Such as figure 1 As shown, a method of summarizing and classifying online reviews of hospitals in the present invention comprises the following steps:

[0042] (1) Based on the thesaurus such as Harbin Institute of Technology's synonym Cilin, use the Neo4j graph database to establish the relationship between synonyms or synonyms, for example: word A and word B are the same (near) synonyms, then in the graph database, word A and word B; word B and word C are synonymous (near) words, and there is also an association between word B and word C; then, word A and word C are also considered to be synonymous (near) words. Input word A and traverse the graph, you can get all associated words starting from word A, such as figure 2 shown.

[0043] (2) Use a crawler to grab patients' comments on hospitals from the Internet and store them in a relational database in a structured manner, including the ID of the comments, the name of the hospital, the content of the comments, and t...

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Abstract

The present invention discloses a method for concluding and classifying online comments of a hospital, and aims to conclude various online evaluations of the hospital by patients, summarize the overall impression of the hospital, and implementing classification of the comments. The method comprises the following steps of first dividing crawled Chinese comment content into a plurality of short sentences by using regular expression; then performing word segmentation and part-of-speech tagging of each short sentence, and merging adjacent nouns into a noun; replacing adjectives on basis of synonym dictionaries with the principle that low-frequency words are replaced by high-frequency words; storing the obtained noun+adjective phrases into a database, and simultaneously establishing mapping relation among the phrases, the short sentences and the comments; and inputting the tile of the hospital, and selecting a plurality of high-frequency phrases from the database as the overall evaluation of the hospital. According to the method, the online comments of the hospital can be simplified, the trouble of reading various comments is saved, and the comments can be read by classification conveniently, thereby facilitating healthcare service choice and hospital choice.

Description

technical field [0001] The invention relates to the fields of Chinese syntax analysis and part-of-speech tagging, emotional word analysis, and graph databases, and in particular relates to a method for summarizing and classifying online reviews of hospitals. Background technique [0002] More and more users will make online evaluations of the hospitals they visit online. User evaluations can be used as a benchmark for measuring hospital services for other users to refer to. However, a large number of comments cannot allow users to intuitively and quickly feel the user's overall impression of the hospital. In view of the above situation, this patent focuses on how to quickly and effectively analyze the sentiment words of numerous online reviews of a certain hospital, merge content with the same emotional tendency, and summarize the overall impression of the review user on the hospital, so as to realize the analysis of the review content. Classification, which is convenient ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/21G06F16/28G06F16/953G06F17/22G06F17/27
CPCG06F16/21G06F16/285G06F16/951G06F40/157G06F40/247
Inventor 张引王一兵张锐
Owner ZHEJIANG UNIV
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