Inquiry service flow management method used for logistics industry

Abstract

The invention discloses an inquiry service flow management method used for the logistics industry. The inquiry service flow management method used for the logistics industry includes the following steps: a customer service executive places an order through a system to launch an inquiry plan, and notifies a planner after confirming information; the planning executive performs further information confirmation with the customer service executive according to detailed inquiry information displayed by the system; after receiving an inquiry sheet in the system, a dispatching executive types a quoted price in the system after inquiring the price offline, and submits to a dispatching auditor; the dispatching checker performs auditing and confirmation on the quoted price of the inquiry sheet of the dispatcher, fills in a quoted price paid by factory, and submits for business auditing; a business executive performs corresponding adjustment according to the quoted price of the dispatcher, feeds back to a client after confirmation, and waits for the client bidding-winning situation; and if the inquiry sheet wins the bidding, the inquiry sheet is converted to a shipping order and enters order service flow. The inquiry service flow management method used for the logistics industry has the advantages of being accurate and timely, having complete service modes and means, supporting large-scale logistics and improving the service management level of an enterprise.

Description

technical field [0001] The invention belongs to the technical field of management methods, and in particular relates to an inquiry business process management method used in the third-party logistics industry. Background technique [0002] With the rapid development of the world economy and the advancement of modern science and technology, the logistics industry, as an emerging service sector in the national economy, is developing rapidly on a global scale; internationally, the logistics industry is considered to be the artery and basic industry of national economic development , and its degree of development has become one of the important symbols to measure the degree of modernization and comprehensive national strength of a country. Among them, third-party logistics means that in order to concentrate on the main business, the production and operation enterprises entrust the logistics activities originally handled by themselves to professional logistics service enterprises...

AI Technical Summary

Problems solved by technology

Among them, third-party logistics means that in order to concentrate on the main business, the production and operation enterprises entrust the logistics activities originally handled by themselves to professional logistics service enterprises in the form of contracts, and at the same time maintain close contact with logistics enterprises through information systems to achieve A logistics operation and management method that manages and controls the entire logistics process; therefore, in third-party logistics, customer inquiry is essential in the entire business process. The wrong question leads to the failure of the inquiry bid and other problems, so now there is an urgent need for a method that can improve the entire process of the inquiry business

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