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Service TRIZ-based conflict resolution method for service design

A conflict resolution and solution technology, applied in the service design conflict resolution field based on service TRIZ (Theory of Invention Problem Resolution), can solve problems such as lack of research, and achieve the effect of conflict resolution

Inactive Publication Date: 2014-04-23
SHANGHAI JIAO TONG UNIV
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  • Description
  • Claims
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Problems solved by technology

[0012] At present, the research on conflict resolution of technical characteristics of industrial products and services is very lacking, and the traditional method of conflicts of technical characteristics applicable to products cannot be copied to the design process of industrial products and services

Method used

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  • Service TRIZ-based conflict resolution method for service design
  • Service TRIZ-based conflict resolution method for service design
  • Service TRIZ-based conflict resolution method for service design

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Embodiment Construction

[0029] The preferred embodiments of the present invention are given below in conjunction with the accompanying drawings to describe the technical solution of the present invention in detail.

[0030] Such as figure 1 As shown, the service design conflict resolution method based on service TRIZ of the present invention includes the following steps:

[0031] Step 1: Standardization of service technical characteristics. On the basis of service design conflict identification, the service characteristics of the conflicting parties are standardized, and described by the general standard service attribute parameters in service TRIZ. The matching results of TRIZ general engineering parameters and industrial product service attributes are shown in Table 1:

[0032] Table 1

[0033]

[0034] The second step is to construct a conflict resolution matrix suitable for industrial product service design. Based on the twenty-nine industrial product service attributes obtained in step 1, ...

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Abstract

The invention discloses a service TRIZ-based conflict resolution method for a service design. The service TRIZ-based conflict resolution method for the service design comprises the following steps of: step 1, standardizing service technical features; step 2, establishing a conflict resolution matrix suitable for an industrial product service design; step 3, searching and analysing service attributes which are degraded and needing to be improved; step 4, establishing forty industrial product service inventive principles; step 5, inquiring the conflict resolution matrix, and finding the recommended service inventive principles; step 6, making a conflict resolution scheme. The service TRIZ-based conflict resolution method for the service design disclosed by the invention is suitable for the field of industrial product service designs, and capable of connecting correlativity among the service technical features in a service quality house with the conflict matrix in TRIZ to solve a conflict existing among the service technical features, thus obtaining the conflict resolution scheme meeting customer needs.

Description

technical field [0001] The present invention relates to a conflict resolution method, in particular to a service design conflict resolution method based on service TRIZ (Invention Problem Solving Theory). Background technique [0002] From the perspective of theoretical innovation, the research on service innovation has developed three different research ideas or methods: technologist, service-oriented and integrative. [0003] "Technical approach" - technology and innovation in services. It is the earliest service innovation analysis method adopted and has a wide range of influence. "Technological approach" focuses on the innovations caused by technology in the service industry, and often ignores those non-technical innovations or innovations caused by the characteristics of the service itself. Its main goal is to explore the role of technology in services. Research on the two-way relationship between technology and service. [0004] "Service Oriented Approach" - innovat...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06F16/90
Inventor 明新国宋文燕尹导
Owner SHANGHAI JIAO TONG UNIV
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