Washing machine malfunction warning and judging method, washing machine and washing machine malfunction warning and judging system

Abstract

The invention discloses a washing machine malfunction warning and judging method, a washing machine and a washing machine malfunction warning and judging system. The washing machine failure warning and judging method includes the steps that when a malfunction occurs, the washing machine sends malfunction relevant information to a specified communication terminal, and the communication terminal analyzes and judges whether the malfunction needs to be eliminated by a user according to the received malfunction relevant information. The washing machine comprises a washing machine body and a communication module, and message passing can be conducted between the communication module and a communication terminal of the user. The washing machine malfunction warning and judging system comprises the communication terminal and the washing machine, and communication models which are mutually matched are arranged in the communication terminal and the washing machine respectively. The washing machine malfunction warning and judging method and the washing machine malfunction warning and judging system can solve an occurred malfunction problem within shortest time, improve user satisfaction degree, feed the malfunction problem back to a design source, and prevent the problem from happening again.

Description

technical field [0001] The invention relates to a washing machine failure reminder and judgment method, a washing machine and a washing machine failure reminder and judgment system. Background technique [0002] Existing washing machines will give alarm prompts through sound and light on the display panel when a fault occurs, such as the flashing of the indicator light, the beeping of the buzzer, the corresponding fault information code will be displayed on the display screen, or the fault will be prompted in text. [0003] The Chinese patent with the notification number CN101429721B and titled "Display Method of Washing Machine Operation Guidance Information" discloses a method that can automatically and real-time display the guidance process information and fault prompt information during the washing process of the washing machine. The fault name, cause and treatment method and other information are displayed on the display screen of the washing machine. [0004] The Chin...

AI Technical Summary

Problems solved by technology

[0005] However, due to the limited display space on the display panel, it is difficult to clearly describe the meaning and processing method of the fault information

SMS also has the problem of limited information capacity, it is difficult to display all the accurate information of the fault

It is difficult for users to judge whether the email or text message has been sent to the after-sales company in time, or whether it has been noticed by the supervisor in time

[0006] It is difficult to reproduce some special faults, and it is also difficult for users to clearly describe the fault scene, fault phenomenon, etc., which makes it difficult to clearly analyze the cause of the fault during after-sales maintenance, so that the problem cannot be completely solved, and it brings trouble to the user. At the same time, it is also impossible to guide the manufacturer to carry out cause analysis and problem avoidance.

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