Railway passenger service integrated management system

Abstract

The invention discloses a railway passenger service integrated management system which comprises a railway bureau level passenger service integrated management platform and a station level passenger service integrated management platform, wherein the railway bureau level passenger service integrated management platform and the station level passenger service integrated management platform are communicated with each other through a railway data specific communication network. The railway bureau level passenger service integrated management platform is used for managing and controlling passenger transport production of stations within the jurisdiction and finishing manufacturing, issuing, transmitting of audio and video data and information sharing. The station level passenger service integrated management platform is used for arrival and departure management and finishing daily management, comprehensive direct, intelligent supervising and integrated management and control of passenger transportation production. Based on a people-oriented design and service concept, in combination with practical conditions of existing railway lines being used, the invention provides the passenger railway transport intelligent passenger service integrated management system which is integrate, intelligentized, humanized, efficient, safe, and appropriate for a modern railway production management system, guarantees coordination and distribution of responsibilities of staff and enables passengers to enjoy all-round information service.

Description

technical field [0001] The invention relates to the technical field of railway passenger service management, in particular to an integrated management system for railway passenger service. Background technique [0002] Since the 1990s, with the rapid development of IT technology, countries such as Germany, Japan, France, Italy, and the United Kingdom have adopted advanced computer and network information technology to develop and construct humanized railway passenger service information systems. A passenger service information system fully managed by computer has been established, which realizes the automatic release and interactive query of train arrival, departure and transfer, platform stops, ticket sales, train operation information, and passenger leisure and entertainment information. The passenger service information system has developed from the traditional way of providing one-way static passenger service information in the past to a comprehensive passenger service i...

AI Technical Summary

Problems solved by technology

The above-mentioned facilities are of various types and advanced technologies, and it is difficult for non-professionals to maintain them

Once a fault occurs and cannot be repaired in time, it will significantly affect the quality of passenger transport services and even cause passenger complaints

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