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Mobile terminal, method and server for failure diagnosis

A mobile terminal and fault diagnosis technology, applied in the direction of network traffic/resource management, electrical components, wireless communication, etc., can solve the problems of inability to move terminal faults and abnormal location and processing, and achieve the effect of expanding business usage

Inactive Publication Date: 2009-07-01
北京摩软科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to provide a mobile terminal, method and server for fault diagnosis, which is used to solve the problem of being unable to locate and process the faults and abnormalities that occur in the working process of the mobile terminal in time in the prior art, and provides Dealing with suggested defects

Method used

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  • Mobile terminal, method and server for failure diagnosis
  • Mobile terminal, method and server for failure diagnosis
  • Mobile terminal, method and server for failure diagnosis

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Embodiment Construction

[0011] In order to make the purpose, technical features and implementation effects of the embodiments of the present invention more clear, the technical solution of the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0012] An embodiment of the present invention provides a mobile terminal. The mobile terminal monitors the faults of the mobile terminal and the abnormalities in the communication process through the mobile terminal triggering technology and the mobile terminal data collection technology, and collects the faults and data on the spot. Abnormal monitoring information is sent to the server, and the server diagnoses based on the monitoring information.

[0013] Such as figure 1 As shown, the mobile terminal has a built-in fault monitoring module, a diagnosis engine and a storage module;

[0014] The fault monitoring module is used to set a monitoring point at the place where the fault occur...

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Abstract

The invention provides a mobile terminal for diagnosing faults, and a method and a server thereof, wherein, the mobile terminal comprises a fault monitoring module, a diagnosing engine and a memory module; the fault monitoring module is used for arranging monitoring points where faults occur, so as to collect the fault date and the corresponding information; the diagnosing engine is used for recording and sending the service abnormality of the mobile terminal occurred during the operation process and device fault information; and the memory module is used for managing an internal memory segment of a booked length of the internal memory of the mobile terminal, and memories the service abnormality and the device fault information which are from the diagnosing engine. By applying the mobile terminal and the method for diagnosing the faults, which are provided by the invention, the problems occurred in the using process of the mobile terminal can be located and processed rapidly with a fast given processing proposition; and a user who cannot use the service normally or a user with operation failure records can be emphatically analyzed, so as to find potential users and enlarge service used amount.

Description

technical field [0001] The invention relates to mobile communication technology, in particular to a mobile terminal, method and server for fault diagnosis. Background technique [0002] In recent years, with the continuous development of communication technology, the functions of mobile terminals and the business services provided by communication operators have been increasing, and users have more and more requirements for the versatility, practicability, quality and business services of mobile terminals. At the same time, due to the continuous reduction of the R&D and testing cycle of mobile terminals and the increasing number of services provided by operators, the problems in the mobile terminals themselves and in the process of providing business services are gradually increasing. For the above-mentioned reasons, it becomes more and more difficult to locate and deal with the problems that arise, or to give suggestions for solutions, which affects the user's satisfaction ...

Claims

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Application Information

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IPC IPC(8): H04W24/04H04W28/06H04W88/02
Inventor 王昌正
Owner 北京摩软科技有限公司
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