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Intelligent help system

a technology of intelligent help system and help system, applied in the direction of computing model, user interface execution, instruments, etc., can solve the problems of limited utility of the help system and many limitations

Inactive Publication Date: 2006-09-19
SAMSUNG ELECTRONICS CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0006]The invention recognizes a need for an intelligent help system which processes information specific to the user's history, such as tasks he or she has successfully executed (and how many times) or has had previous help with, and information which defines a state of a machine and a state of a programmed application.
[0007]According to the invention, an intelligent help system for aiding the user of a computer program is provided by maintaining an historic queue and using artificial intelligence techniques to select...

Problems solved by technology

While such context-sensitive help systems represent an advancement over simple help systems, they have numerous limitations.
Further, since these systems are limited to displaying help information based upon program location, they will always return the same help information for a given location regardless of how the user got there.
While such systems provide the convenience of on-line help, the help information they provide is nothing more than a user's manual correlated with a given program screen or function.
As a result, these help systems tend to be of limited utility to the user who cannot specifically identify the problem or who has “lost his way.”

Method used

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Examples

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Embodiment Construction

[0020]Referring to FIG. 1, the preferred embodiment of the invention is implemented on a computer system 100 having a central processor 102, a system memory 103, a display device 105, a keyboard 106, a mouse 107, a disk memory 108, an I / O controller 101, and interconnecting means 110, such as a system bus. In the preferred embodiment, a Tandy 1000 series computer (Tandy Corporation of Ft. Worth, Tex.) is used as the system 100.

[0021]Referring to FIG. 2, a computer software system 200 is shown for programming the computer system of FIG. 1. Software system 200 is stored in system memory 103 and on disk memory 108. System 200 programs the central processor 102 to display a graphic user interface (GUI) on display monitor 105. In the preferred embodiment, help system 204 is implemented in the Tandy DeskMate environment 203 which provides a software interface 205 between a user 206, a computer application 202, and an operating system 201. It will be apparent, however, that one of ordinary...

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PUM

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Abstract

An intelligent help system which processes information specific to a user and a system state is described. The system incorporates a monitoring device to determine which events to store as data in an historical queue. These data, as well as non-historical data (e.g., system state), are stored in a knowledge base. An inference engine tests rules against the knowledge base data, thereby providing a help tag. A display engine links the help tag with an appropriate solution tag to provide help text for display.

Description

COPYRIGHT NOTICE[0001]A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.FIELD OF THE INVENTION[0002]This invention relates to help systems for computers; more specifically, it relates to help systems that aid a user of a computer by providing context sensitive help.BACKGROUND OF THE INVENTION[0003]In order to operate a computer effectively, a user must master a number of commands and data formats. One usually accomplishes this by spending hours reading printed user documentation and / or by using trial and error techniques.[0004]Computer-aided help system have been developed to provide on-line assistance to computer users. In response to a request by a user, those systems dis...

Claims

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Application Information

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IPC IPC(8): G06F15/00G06F9/44G06N5/04
CPCG06N5/04G06F9/453Y10S706/927Y10S706/911
Inventor LANIER, CHARLES D.WOLF, RICHARD J.BUTNER, LETICIA VILLEGAS
Owner SAMSUNG ELECTRONICS CO LTD
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