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System and method for gathering and automatically processing user and debug data for mobile devices

a mobile device and data collection technology, applied in the field of system and method for gathering and automatically processing user and debug data for mobile devices, can solve the problems of interrupting the synchronization process, allowing time to fail in prior art methods, and achieving the effect of faster product developmen

Inactive Publication Date: 2005-09-01
MICROSOFT TECH LICENSING LLC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

Enables the detection and reporting of bugs in real-world usage, improving product stability and reducing the time to failure by gathering data on real user patterns and product stability, thus allowing for quicker identification and fixing of issues.

Problems solved by technology

Prior art methods only allowed for time to failure during automated stress tests, which do not necessarily map to real stability numbers.
The files are deleted as they are copied to accommodate the anticipated user action of prematurely removing the device from the cradle, thereby interrupting the synchronization process.

Method used

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  • System and method for gathering and automatically processing user and debug data for mobile devices
  • System and method for gathering and automatically processing user and debug data for mobile devices

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Embodiment Construction

[0019] The present invention now will be described more fully hereinafter “with reference to the accompanying drawings, which form a part hereof, and which show, by way of illustration, specific exemplary embodiments for practicing the invention. This invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. Among other things, the present invention may be embodied as methods or devices. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. The following detailed description is, therefore, not to be taken in a limiting sense.

[0020] Throughout the specification and claims, the following terms take the meanings expl...

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Abstract

A system and method for tracking user patterns, getting debug information from retail devices in use, and gathering data automatically into a central location where it is processed automatically. Information pertaining to the state of the system at the time a failure occurred on a mobile device is accessible by a developer in a disconnected mode. In addition, usage patterns are ascertainable from the data gathered.

Description

RELATED APPLICATIONS [0001] This application claims the benefit under 35 U.S.C. § 119(e) of U.S. provisional application No. 60 / 359,092, filed Feb. 20, 2002.BACKGROUND OF THE INVENTION [0002] The iterative process of correcting errors associated with computer programs is an important part of delivering a product that meets customer expectations. Debugging platforms and other development kits have been created to assist in debugging software for a variety of devices. These debugging platforms are used prior to shipping a product in an attempt to remove the potential for errors before the product reaches the customer. However, most products that have software components are not delivered error free. For example, a mobile device, such as a pocket personal computer, will have unexpected errors that occur due to the changeable nature of it's operating environment. Any number of computer programs of varying level of complexity may be loaded on a mobile device at any one time, and possibly...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F11/07G06F11/34
CPCG06F11/0742G06F11/3476G06F11/0781G06F11/0775
Inventor PHILLIPS, MARC B.DOGGETT, JOHN D.CUI, HAI
Owner MICROSOFT TECH LICENSING LLC
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