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Customer service recommendation method and device, equipment and medium

A recommendation method and customer service technology, applied in data processing applications, indoor games, marketing, etc.

Inactive Publication Date: 2022-08-05
广州极尚网络技术有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, many big customers refuse to invite friends through customer service, so how to establish an effective customer service contact channel for big customers is a problem that needs to be solved

Method used

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  • Customer service recommendation method and device, equipment and medium
  • Customer service recommendation method and device, equipment and medium
  • Customer service recommendation method and device, equipment and medium

Examples

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Embodiment Construction

[0045] In the following description, for the purpose of illustration rather than limitation, specific details, such as specific system structures and technologies, are provided for a thorough understanding of the embodiments of the present application. However, it will be apparent to those skilled in the art that the present application may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

[0046] It is to be understood that, when used in this specification and the appended claims, the term "comprising" indicates the presence of the described feature, integer, step, operation, element and / or component, but does not exclude one or more other The presence or addition of features, integers, steps, operations, elements, components and / or sets thereof.

[0047] It will a...

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Abstract

The invention is suitable for the technical field of computers, and discloses a customer service recommendation method and device, equipment and a medium. The customer service recommendation method provided by the invention comprises the steps of obtaining customer information of a first customer, and determining whether the first customer is a target customer or not according to the customer information; determining a target customer service according to the customer information of the target customer; the login state of the target customer is obtained, a pop-up screen is sent to the client side of the target customer according to the login state, and the pop-up screen comprises personal contact information of the target customer service. Therefore, the target customer service can be directly recommended to the target customer at the client and the personal contact information of the target customer service can be sent, so that the target customer can directly obtain the contact information of the target customer service in a relatively trusted environment, the target customer service is actively added according to personal requirements, and the contact between the target customer and the target customer service is effectively established.

Description

technical field [0001] The present application relates to the technical field of computer technology, and in particular, to a customer service recommendation method, apparatus, device, and medium. Background technique [0002] Large customers are also called VIP customers, key customers, etc. They mainly refer to consumers with strong spending power and greater contribution to the improvement of corporate operating profits. At present, the main revenue of App products comes from a small number of large customers. Therefore, how to maintain the relationship with large customers, further enhance the stickiness with large customers, and tap the consumption potential of large customers is the focus of App customer service. In order to better provide key customer service, in addition to providing customer service for key customers on the official platform of the app, the customer service department of the app also hopes that customer service personnel can establish contact with k...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00A63F13/79G06Q30/02
CPCG06Q30/01G06Q30/0201A63F13/79A63F2300/5546
Inventor 徐治钦陈树卫白冰
Owner 广州极尚网络技术有限公司
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