Interaction method, system, electronic device and storage medium of customer service robot

An interaction method and robot technology, applied in the fields of systems, electronic devices and storage media, and interaction methods of customer service robots, can solve the problem that the display effect of customer service robots cannot adapt to the characteristics and needs of different users.

Active Publication Date: 2022-07-01
北京优全智汇信息技术有限公司
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AI Technical Summary

Problems solved by technology

[0004] In view of this, the embodiments of the present disclosure provide an interaction method, system, electronic device and storage medium for a customer service robot, which at least partially solve the problem that the display effect of a customer service robot in the prior art cannot adapt to the characteristic needs of different users. question

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  • Interaction method, system, electronic device and storage medium of customer service robot
  • Interaction method, system, electronic device and storage medium of customer service robot
  • Interaction method, system, electronic device and storage medium of customer service robot

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Embodiment Construction

[0051] The embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings.

[0052] It should be clear that the embodiments of the present disclosure are described below through specific specific examples, and those skilled in the art can easily understand other advantages and effects of the present disclosure from the contents disclosed in this specification. Obviously, the described embodiments are only some, but not all, embodiments of the present disclosure. The present disclosure can also be implemented or applied through other different specific embodiments, and various details in this specification can also be modified or changed based on different viewpoints and applications without departing from the spirit of the present disclosure. It should be noted that the following embodiments and features in the embodiments may be combined with each other under the condition of no conflict. Based on the embodiments in the pr...

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Abstract

The embodiments of the present disclosure disclose an interaction method, system, electronic device and storage medium of a customer service robot. The interaction method of the customer service robot includes: collecting user information of users; extracting all target features related to display effects in the user information, and the display effects include message presentation mode, display size, display position, and display brightness. One or more of the above, the message presentation methods include voice messages, text messages and picture messages; input all the target features into a pre-built display effect adjustment model, and output a display effect adjustment strategy; according to the display effect adjustment strategy , and adjust the display effect of the display screen of the customer service robot.

Description

technical field [0001] The present disclosure relates to the technical field of artificial intelligence, and in particular, to an interaction method, system, electronic device and storage medium of a customer service robot. Background technique [0002] With the rapid development of the insurance industry, more and more people choose to buy insurance products. The traditional way of face-to-face with salespersons or recommending or selling suitable insurance products for insurance users through manual customer service can no longer meet actual needs. [0003] At present, in the insurance industry, customer service robots have been applied. Through the interaction between insurance users and customer service robots, relevant insurance business can be handled. However, once the existing customer service robot is set, the display effect of its display screen is uniform, and the display effect cannot be adapted according to the characteristic needs of different insurance users, ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): B25J11/00G06Q40/08G06V40/16
CPCB25J11/008G06Q40/08
Inventor 冯佳茵童燕群郭佑存晁晓娟
Owner 北京优全智汇信息技术有限公司
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