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Voice processing method and device, equipment and medium

A voice processing and voice technology, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of low accuracy of manual judgment, prone to misjudgment and misjudgment, and non-standardized processing methods, so as to improve accuracy and user experience, it is not easy to misjudgment and misjudgment, and the effect of standardization of processing methods

Pending Publication Date: 2022-03-29
北京云迹科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, since people do not have a standard judgment mode in the process of processing, and the logic is not so strong, user appeals are mainly understood and intervened by humans. sex has a greater impact
Therefore, the accuracy of the existing manual judgment method is not so high, and misjudgment and misjudgment are prone to occur. In addition, the timeliness of the current processing method is uncontrollable and the processing method is not standardized.
[0004] Therefore, in view of this situation, it is urgent to design and produce a user appeal analysis and processing method to solve the problem that the accuracy of the manual judgment method in the prior art is not high, it is prone to misjudgment and the timeliness of misjudgment is uncontrollable, and the processing method is ineffective. standardization problem

Method used

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  • Voice processing method and device, equipment and medium
  • Voice processing method and device, equipment and medium
  • Voice processing method and device, equipment and medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0042] figure 1 It is a flow chart of a speech processing method provided in Embodiment 1 of the present invention, and the method may be executed by a speech processing device or a speech server. This embodiment includes steps S110, S120, S130 and S140. Such as figure 1 As shown, the method specifically includes the following steps:

[0043] S110. Recognize the first voice of the first user to obtain call content.

[0044] The first user refers to a user who is currently connected to a voice processing device or a voice server and is talking.

[0045] Optionally, the identifying the first voice of the first user to obtain the call content includes: identifying the text information corresponding to the first voice, and determining the speech rate, intonation change and modal particles in the first voice, Get the content of the call. The call content includes, but is not limited to, text information corresponding to the first voice, speech rate information, intonation chan...

Embodiment 2

[0074] figure 2 A structural diagram of a voice processing device provided in Embodiment 2 of the present invention, the device can execute the voice method in the above embodiment, and can be configured in a voice processing device or a voice server, such as figure 2 As shown, the device may include:

[0075] The recognition unit 210 is configured to recognize the first voice of the first user to obtain the call content;

[0076] A content determining unit 220, configured to determine the emotional index of the first user according to the call content;

[0077] A behavior determination unit 230, configured to determine the emotion type corresponding to the first behavior data according to the first behavior data of the first user associated with the call content;

[0078] The processing unit 240 is configured to determine a processing type of the first speech according to the emotion index and the emotion type.

[0079] Further, the recognition unit is specifically confi...

Embodiment 3

[0085] Refer below image 3 , which shows a structural diagram of an electronic device 900 suitable for implementing an embodiment of the present invention. The electronic device in the embodiment of the present invention has a user order processing function.

[0086] Such as image 3 As shown, the electronic device 900 may include a processing device (such as a central processing unit, a graphics processing unit, etc.) 901, which may be loaded into a random access memory (RAM) according to a program stored in a read-only memory (ROM) 902 or loaded from a storage device 908. ) 903 to perform various appropriate actions and processing. In the RAM 903, various programs and data necessary for the operation of the electronic device 900 are also stored. The processing device 901 , ROM 902 , and RAM 903 are connected to each other through a bus 904 . An input / output (I / O) interface 905 is also connected to the bus 904 .

[0087] In particular, according to an embodiment of the ...

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Abstract

The invention provides a voice processing method and device, equipment and a medium, and the method comprises the steps: recognizing a first voice of a first user, and obtaining a call content; determining an emotion index of the first user according to the call content; according to first behavior data of the first user associated with the call content, determining an emotion type corresponding to the first behavior data; and determining the processing type of the first voice according to the emotion index and the emotion type. Through the method, the emotion of the user can be automatically judged, the processing mode is standardized, the timeliness is controllable, misjudgment and misjudgment are not likely to occur, the accuracy and the user experience are improved, and the cost of manually judging the emotion of the user is saved.

Description

technical field [0001] The present invention relates to the technical field of voice processing, in particular to a voice processing method, device, equipment and medium. Background technique [0002] In the existing technology, many users make appeals by calling, and manually process and judge the passed content. If it is transferred to manual, it will not be transferred to manual seat. [0003] However, since people do not have a standard judgment mode in the process of processing, and the logic is not so strong, user appeals are mainly understood and intervened by humans. Sex has a greater impact. Therefore, the accuracy of the existing manual judgment method is not so high, and misjudgment and misjudgment are prone to occur. In addition, the timeliness of the current processing method is uncontrollable and the processing method is not standardized. [0004] Therefore, in view of this situation, it is urgent to design and produce a user appeal analysis and processing m...

Claims

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Application Information

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IPC IPC(8): G10L25/60G10L15/26G10L15/06
CPCG10L25/60G10L15/26G10L15/063
Inventor 付东洋支涛
Owner 北京云迹科技股份有限公司
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