Manual customer service switching method and device, storage medium and computer equipment
A kind of artificial customer service and customer service technology, applied in computing, program control devices, semantic analysis and other directions, can solve problems affecting user experience, problems cannot be substantively solved, user problems cannot be handled well, etc., to improve user experience, The effect of avoiding complaints
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[0028] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.
[0029] China's customer service market is dominated by human labor. As of 2018, China's customer service industry has about 5 million full-time human customer service personnel, which has caused great management and cost pressures on related companies, and robot customer service has emerged as the times require. Among them, the online Q&A robot is more widely used, which is mainly responsible for receiving customers online and answering customers' questions. However, the main function of the robot customer service is one question and one answer. Unexpected and sudden user ...
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