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A method and system for preventing queue jumping in a hospital waiting room

A technology for hospitals and consulting rooms, applied in the field of methods and systems for preventing queue cutting in hospitals, which can solve the problems of not involving the judgment and processing of the situation of cutting the queue, and the problem of excessive waiting time for waiting patients, so as to shorten the waiting time and improve the medical experience. , the effect of improving service quality and efficiency

Active Publication Date: 2021-08-17
ZHONGNAN HOSPITAL OF WUHAN UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this invention neither solves the problem of too long waiting time for waiting patients nor involves the judgment and treatment of the situation of jumping in line for medical treatment

Method used

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  • A method and system for preventing queue jumping in a hospital waiting room
  • A method and system for preventing queue jumping in a hospital waiting room
  • A method and system for preventing queue jumping in a hospital waiting room

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0050]The embodiment of the present invention proposes a method for preventing queue-jumping while waiting for a doctor in a hospital. The patient chooses different registration methods according to different needs, and obtains a registration carrier with a positioning label; the registration method includes registration through a mobile terminal, a self-service registration machine or a manual window; The above registration carriers include mobile terminals, cards or wristbands; hospitals are equipped with mobile terminals, work permits, badges or employee cards with positioning tags for medical staff; each positioning tag has a unique ID number, which is used to communicate with the registered related information of patients and medical staff.

[0051] The patient-related information includes name, registration number, waiting area, waiting status or consultation status, physician and corresponding consultation room number; the medical personnel-related information includes n...

Embodiment 2

[0082] The patient carries the registered carrier with the positioning tag into the waiting area, and the locator recognizes the patient's positioning tag, and transmits the ID number of the positioning tag to the server; the server obtains patient-related information according to the ID number of the positioning tag, and Determine whether the waiting area in the patient-related information matches the current waiting area; if the waiting area in the patient-related information matches the current waiting area, the server adds the registration number in the patient-related information to the calling queue, The calling queue is updated, and the calling module calls according to the order of the registered numbers in the calling queue on the display.

[0083] If the patient leaves the waiting area due to other reasons during the waiting period, the locator recognizes that a waiting patient has left the waiting area, and transmits the information of the left waiting patient to the s...

Embodiment 3

[0100] The patient carries the registered carrier with the positioning tag into the waiting area, and the locator recognizes the patient's positioning tag, and transmits the ID number of the positioning tag to the server; the server obtains patient-related information according to the ID number of the positioning tag, and Determine whether the waiting area in the patient-related information matches the current waiting area; if the waiting area in the patient-related information matches the current waiting area, the server adds the registration number in the patient-related information to the calling queue, The calling queue is updated, and the calling module calls according to the order of the registered numbers in the calling queue on the display. The display is provided with an indicator light area, and the combination of indicating patterns is a prompting speech.

[0101] When the locator does not sense the presence of the positioning tag carried by the current physician in ...

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Abstract

The invention belongs to the field of hospital waiting, and provides a method and system for preventing queue jumping in hospital waiting. The anti-jumping method for waiting in the hospital includes using a locator, a sensor, and a server to determine whether there is a situation of people who jump in the queue. One or more of the relevant supervisory personnel obtains corresponding prompt messages. The invention can effectively remind and prevent queue jumping phenomenon, shorten the waiting time of patients, improve the experience of patients waiting for treatment, and improve the service quality and efficiency of hospitals.

Description

【Technical field】 [0001] The invention belongs to the field of hospital waiting, and more specifically relates to a method and system for preventing queue jumping in hospital waiting. 【Background technique】 [0002] Due to the increasing popularity of informatization and intelligent construction in all walks of life today, the whole society has higher and higher requirements for the efficiency of various industries, especially in service industries. It is necessary to improve both service quality and service efficiency. For example, in hospitals, patients now not only require hospitals to meet business needs, but also require hospitals to improve service quality and service efficiency as much as possible. With the improvement of modern living standards, people pay more and more attention to health problems, which leads to more and more people going to the hospital for treatment. [0003] Most of the traditional hospital waiting system optimizes the calling process or triage...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G07C11/00G16H40/20
CPCG07C11/00G07C2011/04G16H40/20
Inventor 卢云李文婧程虹
Owner ZHONGNAN HOSPITAL OF WUHAN UNIV
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