Online shop opening and after-sales management method for veterans

Abstract

The invention discloses a online shop opening after-sales management method for veterans, and particularly relates to the field of after-sales management methods, and the method comprises the following specific steps: 1, processing by an after-sales specialist, starting to receive an after-sales request sent by a sales customer service, analyzing and recording the after-sales demand of a customer,carrying out the communication and negotiation with a corresponding customer, and knowing the customer demand; and if the client negotiation result shows that the goods are not returned, turning to S1 for processing, if the negotiation result shows that the goods are returned or changed, turning to S2 for processing, and if the negotiation result shows that the goods are compensated, turning to S3 for processing. According to the invention, after-sales integrated service can be realized, the processing flow is greatly simplified, the processing time is faster, active communication with customers is carried out in the processing mode to understand customer demands, a good service attitude is maintained, the after-sales experience of the customers is greatly optimized, the after-sales service efficiency is improved, the bad evaluation rate is reduced, and the comprehensive score of shops is improved. Therefore, shops opened by the veterans are enabled to have a long-term operation effect and are not easy to be closed.

Description

technical field [0001] The invention relates to the technical field of after-sales management methods, and more specifically, the invention relates to an after-sales management method for veterans who open online stores. Background technique [0002] With the gradual formation of the market economy, a large number of veterans have also begun to open stores on the Internet, which is not only convenient for shopping, but also buyers can choose to buy their favorite things on the Internet. It is cheap, the number of people buying is increasing, and the sales of online stores are also increasing, which can guarantee the material life of veterans and make their lives happier. [0003] However, due to the unreasonable management methods of many after-sales services in online stores, the efficiency of customer after-sales services is very slow, and customers become impatient and tend to give negative reviews to the store, resulting in very low store ratings, slower sales of goods, ...

AI Technical Summary

Problems solved by technology

[0003] However, due to the unreasonable management methods of many after-sales services in online stores, the efficiency of customer after-sales services is very slow, and customers become impatient and tend to give negative reviews to the store, resulting in very low store ratings, slower sales of goods, and slower capital turnover. , many stores opened by veterans have closed down

Images