Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Question-answer interaction method and device, electronic equipment and storage medium

An interactive method and problem-solving technology, applied in the Internet field, can solve problems such as inefficiency

Pending Publication Date: 2020-10-30
BEIJING DIDI INFINITY TECH & DEV
View PDF0 Cites 2 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The service hotline usually requires users to make choices in turn according to the prompts layer by layer, and finally find the solution corresponding to their own problems. This method is relatively inefficient

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Question-answer interaction method and device, electronic equipment and storage medium
  • Question-answer interaction method and device, electronic equipment and storage medium
  • Question-answer interaction method and device, electronic equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0047] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. It should be understood that the appended The figures are only for the purpose of illustration and description, and are not used to limit the protection scope of the present application. Additionally, it should be understood that the schematic drawings are not drawn to scale. The flowcharts used in this application illustrate operations implemented in accordance with some embodiments of the application. It should be understood that the operations of the flowcharts may be performed out of order, and steps that have no logical context may be performed in reverse order or concurrently. In addition, those skilled in the art may add one or more other operations t...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The invention provides a question-answer interaction method and device, electronic equipment and a storage medium, and the method applied to a client comprises the steps: obtaining a current service scene type based on a service request operation; sending the current service scene type to a server, so that the server obtains target question-answer information corresponding to the current service scene type from a local knowledge base and sends the target question-answer information to the client, wherein a plurality of service scene types and question-answer information corresponding to each service scene type are pre-stored in the knowledge base; displaying target question-answer information. According to the application, the question-answer information corresponding to a current servicescene type can be pushed to a user in time according to the current service scene type, so that various service questions encountered by the user are efficiently answered and confused while the application service is provided.

Description

technical field [0001] The present application relates to the technical field of the Internet, and in particular, relates to a question-and-answer interaction method, device, electronic equipment, and storage medium. Background technique [0002] At present, when users enjoy online car-hailing services, they will have questions about all aspects of car use. Usually, the online car-hailing service platform will provide users with a service hotline entry, allowing users to call the service hotline. Consultation, answering questions for users. [0003] Service hotline calls usually require users to make choices one by one according to the prompts layer by layer, and finally find the solution corresponding to their own problems. This method is relatively inefficient. Contents of the invention [0004] In view of this, the purpose of this application is to provide a question and answer interaction method, device, electronic device and storage medium, which can push the questio...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06Q30/02G06Q50/30
CPCG06F16/3329G06Q30/0281G06Q50/40
Inventor 陈霖张晓雪李月李翠刘琳
Owner BEIJING DIDI INFINITY TECH & DEV
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com