Intention interruption intelligent voice robot scheme without affecting dialogue management
A technology of intelligent voice and dialogue management, applied in the input/output process of voice analysis, voice recognition, data processing, etc., can solve the problems of low integration, inability to differentiate configuration, high operation and maintenance costs, and reduce maintenance costs. , the effect of improving dialogue efficiency and customer experience, improving integration and maintainability
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[0013] The technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.
[0014] See figure 1 , The present invention provides a technical solution: an intent-interrupting intelligent voice robot solution that does not affect dialog management, including outbound call control center, NLU (voice understanding) module, DM (dialog management) module, and NLG (voice generation) module , TTS (speech synthesis) module, also includes:
[0015] The ASR (Speech Recognition) module with flags adds flags to the original v...
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