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Intention interruption intelligent voice robot scheme without affecting dialogue management

A technology of intelligent voice and dialogue management, applied in the input/output process of voice analysis, voice recognition, data processing, etc., can solve the problems of low integration, inability to differentiate configuration, high operation and maintenance costs, and reduce maintenance costs. , the effect of improving dialogue efficiency and customer experience, improving integration and maintainability

Pending Publication Date: 2020-06-19
上海凯岸信息科技有限公司
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  • Abstract
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  • Application Information

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Problems solved by technology

This will not only lead to low system integration, high operation and maintenance costs, but also can not be differentiated configuration

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  • Intention interruption intelligent voice robot scheme without affecting dialogue management

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Embodiment Construction

[0013] The technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative work shall fall within the protection scope of the present invention.

[0014] See figure 1 , The present invention provides a technical solution: an intent-interrupting intelligent voice robot solution that does not affect dialog management, including outbound call control center, NLU (voice understanding) module, DM (dialog management) module, and NLG (voice generation) module , TTS (speech synthesis) module, also includes:

[0015] The ASR (Speech Recognition) module with flags adds flags to the original v...

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Abstract

The invention discloses an intention interruption intelligent voice robot scheme without affecting dialogue management. The intention interruption intelligent voice robot scheme comprises an outboundcontrol center, an NLU module, a DM module, an NLG module and a TTS module, an ASR module with a mark bit, and an interruption filtering module. According to the ASR module, a mark bit is added basedon an original voice-to-character function, and a current ASR result is distinguished through the mark bit; and the interruption filtering module is used for carrying out intention filtering on an ASRresult through a corresponding method when the playStatus of the ASR module with the mark bit is 1, and carrying out interruption intention detection on a user. According to the invention, a problemthat traditional volume detection (VAD) cannot separate noise and client voice is solved by modifying the ASR module and adding the interruption filtering module; accurate and efficient interruption is conducted according to the intention of a client, and the conversation efficiency of the intelligent voice call-out robot and the client experience are improved; and meanwhile, different interruption intentions are configured according to customer categories, so that diversification and individuation are realized, the integration and maintainability of the system are greatly improved, and the maintenance cost of the system is reduced.

Description

Technical field [0001] The invention relates to the technical field of product software and application software, and is specifically an intelligent voice robot solution for intention interruption without affecting dialogue management. Background technique [0002] At present, when the existing intelligent voice outbound robot realizes interruption, the intelligent outbound robot cannot interrupt according to the intention, but based on the interruption when the speaker's volume is higher than a certain threshold. Due to the diversity of the environment the caller is in and the quality of the communication equipment in the outbound call scenario, this interruption method is very impractical. 2. At present, a few companies have implemented keyword-based interrupts to solve problem 1. The conventional implementation method is implemented on the side of the automatic outbound call system. The advantage of this method is simple and easy to implement: only the ASR results with keyword...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/18G10L21/0208G06F16/33G06F16/332G06F3/16
CPCG10L15/22G10L15/1822G10L21/0208G06F16/3329G06F16/3343G06F3/165
Inventor 朱敬礼周园园
Owner 上海凯岸信息科技有限公司
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