Self-service guide system and method

Abstract

The invention relates to a self-service guide system and method. The self-service guide method comprises the following steps: acquiring a guide item and user information; after verifying the user information, carrying out identity examination according to the user information; determining handling information according to a physical examination result; providing feedback of the handling information. According to the method, after the guide item and the user information are acquired, the user information is verified firstly, then identity examination is performed according to the user information, finally, the handling information is determined according to an examination result, and intelligent office guide is achieved.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a self-service guide system and method. Background technique [0002] At present, taxpayers will always encounter these or those problems when they go to the tax office to handle tax-related business, and there are many people in the tax office, which can easily lead to a bad tax experience; There are various problems, and the overall tax efficiency is also difficult to improve. The specific questions are as follows: [0003] 1. The identity information of the taxpayer is not clear, and the consultation guide cannot provide accurate services and information. [0004] 2. Taxpayers come to the front desk to handle, due to lack of information, tax arrears and unfinished tax-related matters, resulting in multiple runs and repeated runs. [0005] 3. When taxpayers come to the physical tax office, they don’t know which channels can be used to quickly handle the tax-related busines...

AI Technical Summary

Problems solved by technology

[0003] 1. The identity information of the taxpayer is not clear, and the consultation guide cannot accurately provide services and information

[0004] 2. Taxpayers come to the front desk to handle, due to lack of information, tax arrears and unfinished tax-related matters, resulting in multiple runs and repeated runs

[0005] 3. When taxpayers come to the physical tax office, they don’t know which channels can be used to quickly handle the tax-related business they want to handle. They even don’t know which paper forms to fill in and which materials to submit in the face of a wide variety of business, resulting in blind handling tax, time consuming

[0006] 4. The tax service hall of the tax bureau needs to deal with many and messy tax affairs, and the tax guides in the tax service hall have a heavy workload

Therefore, due to the large flow of people in the manual tax guidance process of the tax service hall, the tax guides are tired of guiding, the uneven knowledge level of taxpayers makes the policy interpretation incomprehensible, human emotions affect the guidance and interpretation work errors are serious, and the tax guides need to first Professional training is required to take up the job, and long-term guidance is likely to cause fatigue and inefficient work and other practical operational problems frequently occur

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