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Power customer resource refined management method based on TEM

A refined management and customer technology, applied in the field of power marketing, can solve the problem that power management methods are difficult to meet multiple types of customer needs at the same time, and achieve the effect of improving satisfaction and loyalty

Inactive Publication Date: 2019-10-08
HUZHOU ELECTRIC POWER SUPPLY CO OF STATE GRID ZHEJIANG ELECTRIC POWER CO LTD
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0002] Existing power management methods are difficult to meet the multi-type needs of customers at the same time, and can only serve the same kind of users as the service object and carry out reasonable distribution activities

Method used

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  • Power customer resource refined management method based on TEM
  • Power customer resource refined management method based on TEM
  • Power customer resource refined management method based on TEM

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Embodiment Construction

[0022] The present invention will be described in further detail below in conjunction with the accompanying drawings, but it should not be understood that the scope of the above-mentioned theme of the present invention is limited to the above-mentioned embodiments.

[0023] Such as figure 1 As shown, a TEM-based refined management method for power customer resources includes the following steps:

[0024] 1. Data acquisition, including internal data acquisition and external data acquisition;

[0025] Internal data acquisition: Due to historical accumulation, the data of the State Grid has become massive. For marketing business data, user electricity consumption information collection data, user payment records and other related internal data are very large, considering the speed and stability of data retrieval, an open interface is adopted The internal data is acquired in a way, and stored in the database, and at the same time, the data is desensitized to ensure the security o...

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Abstract

The invention relates to the field of power marketing, in particular to a power customer resource refined management method based on TEM. The method comprises the following steps of 1, acquiring internal data and external data; 2, establishing a customer future power utilization prediction model and a customer complaint mining analysis model, wherein the customer future power utilization prediction model comprises short-term prediction and medium-and-long-term prediction. The beneficial effects of the invention are as follows: clustering analysis is performed on multi-dimensional information of a client; client classification is carried out; based on a layered sampling technology, on-site investigation and research is carried out on the sample client in extraction; the overall condition isrelefected by using samples, customer actual needs are mastered, a customer comprehensive analysis model (mainly comprising a customer future electricity consumption prediction model, an electricitycharge recovery risk prediction model, an electric energy replacement investment analysis model and a customer complaint mining analysis model) is established from the actual needs of customers, and differentiated management service strategies are formulated based on an analysis result, so that the customer satisfaction and loyalty are improved.

Description

technical field [0001] The invention relates to the field of electric power marketing, in particular to a method for managing electric power resources. Background technique [0002] Existing power management methods are difficult to meet multiple types of needs of customers at the same time, and can only serve the same kind of users as service objects and carry out reasonable distribution activities. Contents of the invention [0003] In order to solve the deficiencies in the prior art, the present invention provides a TEM-based fine-grained management method for electric power customer resources by performing cluster analysis on customer multi-dimensional information. [0004] A kind of refined management method of electric power customer resource based on TEM in the present invention, comprises the following steps: [0005] 1. Obtain internal data and external data [0006] Adopt an open interface to acquire internal data and store it through the database, and desensit...

Claims

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Application Information

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IPC IPC(8): G06Q10/04G06Q10/06G06Q30/00G06Q30/02G06F17/27G06Q50/06
CPCG06Q10/04G06Q10/0635G06Q30/0201G06Q30/01G06Q50/06G06F40/289G06F16/34
Inventor 石勇徐俊宋乐陈捷顾孟雷朱梦舟曾鑫钟玲玲董寒宇沈勤卫沈晓斌
Owner HUZHOU ELECTRIC POWER SUPPLY CO OF STATE GRID ZHEJIANG ELECTRIC POWER CO LTD
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