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Telephone follow-up surveying method, device and computer-readable storage medium

A technology for calling and following up objects, applied in the field of communication, can solve the problems of limited number of calls, waste of resources, low efficiency, etc., to reduce manual participation and improve efficiency.

Pending Publication Date: 2019-09-17
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the number of calls made manually in a day is limited, and the efficiency is low. Hospitals with tight medical resources still need to spend a lot of manpower on such repetitive follow-up calls, resulting in waste of resources and low efficiency.

Method used

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  • Telephone follow-up surveying method, device and computer-readable storage medium
  • Telephone follow-up surveying method, device and computer-readable storage medium
  • Telephone follow-up surveying method, device and computer-readable storage medium

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Embodiment Construction

[0043] Embodiments of the present invention provide a telephone follow-up method, device and computer-readable storage medium, which are used to realize fully automatic telephone follow-up, reduce manual participation, and improve the efficiency of telephone follow-up.

[0044] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and not necessarily Used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the invention described herein can be practiced in sequences other than those illustrated or described herein. Furthermore, the terms "comprising" and "having", as well as any variations thereof, are intended to cover a non-exclusive inclusion, for example, a process, method, system, product or device comprising a sequence of steps o...

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PUM

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Abstract

An embodiment of the invention discloses a telephone follow-up surveying method, a device and a computer-readable storage medium, wherein the method and the device are used for realizing full-automatic telephone follow-up surveying, reducing artificial participation and improving telephone follow-up surveying efficiency. The telephone follow-up surveying method comprises the steps of acquiring related information of a follow-up surveying object; acquiring a target follow-up surveying speechcraft table which corresponds with the related information of the follow-up surveying object; converting the target follow-up surveying speechcraft table into a target speechcraft tree which comprises multiple nodes; performing telephone follow-up surveying on the follow-up surveying object according to the target speechcraft tree; and acquiring a telephone follow-up surveying result.

Description

technical field [0001] The present invention relates to the communication field, in particular to a telephone follow-up method, device and computer-readable storage medium. Background technique [0002] With the improvement of medical level, the development of hospital information system, the improvement of medical service, the follow-up of patients becomes more and more important. [0003] At present, hospitals generally use traditional telephone follow-up, which requires manual dialing to contact patients. The staff first obtains the patients who need to be followed up from the hospital medical record database, and then queries the patient's medical record information to understand the follow-up with appropriate words, and then dials The patient calls and consults the patient's condition according to the script form, and records the content of the chat in the follow-up form. The traditional hospital telephone follow-up system is aimed at collecting patients' conditions, a...

Claims

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Application Information

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IPC IPC(8): G16H80/00
CPCG16H80/00
Inventor 李智文胡晓楠
Owner TENCENT TECH (SHENZHEN) CO LTD
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