Internet television potential user complaint prediction method, device and equipment

A technology of Internet TV and prediction method, which is applied in the field of computer-readable storage media and Internet TV potential user complaint prediction, can solve the problems of no Internet TV user complaint behavior prediction, etc., to reduce user complaint rate, improve user satisfaction, and facilitate The effect of popularizing

Inactive Publication Date: 2019-07-09
CHINA MOBILE GROUP SICHUAN +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] The embodiment of the present invention provides a method, device and equipment, and a computer-readable storage medium for predicting potential ...

Method used

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  • Internet television potential user complaint prediction method, device and equipment
  • Internet television potential user complaint prediction method, device and equipment
  • Internet television potential user complaint prediction method, device and equipment

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Experimental program
Comparison scheme
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Embodiment approach 1

[0042] See figure 1 , an embodiment of the present invention provides a method for predicting potential Internet TV user complaints, the method comprising:

[0043]S1. Obtain sample data related to complaints from potential Internet TV users;

[0044] S2. Obtain an initial cluster center of the FCM cluster model according to the sample data;

[0045] S3. Optimizing the initial cluster center of the FCM clustering model;

[0046] S4. Iteratively calculate the clustering center and fuzzy membership until the termination condition, and obtain the model parameters. The clustering centers are two clustering centers, corresponding to the Internet TV potential complaint user class and the Internet TV non-potential complaint user class respectively. The fuzzy membership degree is the probability that each Internet TV user belongs to the Internet TV potential complaint user category and the Internet TV non-potential complaint user category;

[0047] S5. Predict the complaint probabi...

Embodiment approach 2

[0100] See figure 2 , an embodiment of the present invention provides an Internet TV potential user complaint prediction device, including:

[0101] A sample data acquisition module 10, which acquires sample data related to complaints from potential Internet TV users;

[0102] The initial cluster center acquisition module 20 obtains the initial cluster center of the FCM cluster model according to the sample data;

[0103] Optimization module 30, optimizing the initial cluster center of the FCM clustering model;

[0104] The model parameter acquisition module 40 iteratively calculates the clustering center and fuzzy membership until the termination condition, and obtains the model parameters. The clustering center is two clustering centers, corresponding to Internet TV potential complaint users and Internet TV non-potential complaint users respectively class, the fuzzy degree of membership is the probability that each Internet TV user belongs to the Internet TV potential com...

Embodiment approach 3

[0144] Also, combine figure 1 The described method for predicting potential complaints of Internet TV users in the embodiment of the present invention can be implemented by a device for predicting complaints of potential Internet TV users. image 3 A schematic diagram of the hardware structure of the device for predicting complaints of Internet TV potential users provided by the embodiment of the present invention is shown.

[0145] The device for predicting complaints from potential Internet TV users may include a processor 401 and a memory 402 storing computer program instructions.

[0146] Specifically, the above-mentioned processor 401 may include a central processing unit (CPU), or an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), or may be configured to implement one or more integrated circuits in the embodiments of the present invention.

[0147]Memory 402 may include mass storage for data or instructions. By way of example an...

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Abstract

The embodiment of the invention provides an Internet television potential user complaint prediction method, device and equipment. The method comprises the following steps: acquiring sample data related to potential user complaints of the Internet television; obtaining an initial clustering center of the FCM clustering model according to the sample data; optimizing an initial clustering center of the FCM clustering model; obtaining model parameters which respectively correspond to the potential complaint user class and the non-potential complaint user class of the Internet television, and enabling the fuzzy membership degree to be the probability that each Internet television user belongs to the potential complaint user class and the non-potential complaint user class of the Internet television; predicting the complaint probability of each Internet television user according to the model parameters; and determining predicted complaint identifier types of the Internet television users according to a maximum membership principle, wherein the predicted complaint identifier types are divided into predicted complaint types or predicted non-complaint types. By adopting the technical schemeof the invention, the complaint behavior of the Internet television user can be predicted.

Description

technical field [0001] The present invention relates to the field of Internet communication technology, and in particular to a method, device and equipment for predicting complaints from potential users of Internet TV, and a computer-readable storage medium. Background technique [0002] Today, the net increase in user space in the mobile communication market is becoming increasingly saturated, and the competition among operators is more reflected in two aspects: innovative business and improving service quality. Internet TV (Over The Top TV) is a new service that integrates technologies such as Internet, communication and multimedia, and provides users with services such as interactive audio and video. User complaint handling is a measure of operator service quality, which not only relates to brand value and influence, but also reflects user satisfaction. Therefore, the handling of Internet TV user complaints has become an important link in the service work of operators, a...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06K9/62
CPCG06Q30/0201G06Q30/0202G06F18/23213
Inventor 吴薇
Owner CHINA MOBILE GROUP SICHUAN
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