Event processing method and system

Abstract

The invention discloses an event processing method and a system. The method comprises the following steps: a user inputting a reported event comprising text information, picture information and / or video information and position information so as to upload to a call center; analyzing the text information, the picture information and / or the video information comprised in the reported event through an analysis algorithm to obtain an analysis result; comparing the analysis result with a reported event library to judge whether the reported event is a repeated uploading or not; comparing the analysis result with a preset emergency level to divide the emergency degree of the reported event; comparing the analysis result with a preset event type to divide the category of the reported event; dispatching to departments corresponding to the call center according to the emergency degree and the category of the reported event; each department calculating expected completion time information of thereported event according to the emergency degree; and an under processing node sending processing state information to a user according to the time information corresponding to the reported event. According to the event processing method and the system, the user tracks the processing process of the reported event in real time, so that the processing is made public and clear.

Description

technical field [0001] The invention relates to the technical field of environmental supervision, in particular to an event processing method and system. Background technique [0002] Today is the era of rapid development of electronic information. With the popularization of cameras and mobile phones, photography is indispensable in people's daily life. The importance of photography in daily work is becoming more and more prominent. People can not only use it for entertainment, More importantly, some workplaces require photographic documentation. Photography, now it has permeated every bit of our life, at the same time taking pictures casually is a kind of mood, a kind of life attitude, as long as you move your fingers, you can record every bit of life, and it will become eternal in an instant. Taking pictures with your hands can not only leave beautiful images, but also help build a clean, tidy and comfortable home. [0003] In order to greatly improve the quality of urba...

AI Technical Summary

Problems solved by technology

[0005] The purpose of the present invention is to provide a method and system for event processing, which solves the problem that most of the current hand-picked photos can only take simple photos, and cannot restore the actual scene to a high degree, resulting in the relevant staff not being able to truly understand the user's situation. So much so that it can’t solve the user’s demands, it not only failed the user’s expectations, but also dampened the enthusiasm of the relevant staff; after taking photos and uploading, there is no special processing agency, which leads to the data entering a dead end and cannot be circulated normally, even if the data can be circulated normally , but the event transfer process is not transparent enough, and users cannot control the reported events well, resulting in a problem that the user experience is not good enough

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