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Voice recognition method and system based on deep learning

A technology of speech recognition and speech, which is applied in speech recognition, speech analysis, instruments, etc., can solve the problems of long waiting time for an answer, and spend a lot of time and energy for electric customers, so as to reduce the waiting time for answering and reduce the workload Effect

Inactive Publication Date: 2019-01-04
YUNNAN POWER GRID +1
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Problems solved by technology

[0004] In order to solve the problem in the prior art that manual customer service requires a lot of time and effort to listen to voice query requests sent by all users, and the customer waits for a long time to answer when using the phone, this application discloses a method based on the following various embodiments. Speech recognition method and system based on deep learning

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  • Voice recognition method and system based on deep learning
  • Voice recognition method and system based on deep learning
  • Voice recognition method and system based on deep learning

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Embodiment Construction

[0059] In order to solve the problem in the prior art that manual customer service requires a lot of time and effort to listen to voice query requests sent by all users, and the customer waits for a long time to answer when using the phone, this application discloses a method based on the following various embodiments. Speech recognition method and system based on deep learning.

[0060] The first embodiment of the present application discloses a speech recognition method based on deep learning, see figure 1 As shown in the schematic diagram of the workflow, the method includes:

[0061] In step S11, a training data set is obtained, and the training data set includes: a training voice data set, voice tags, and dialogue text information.

[0062] Wherein, the training voice data set is a pre-prepared power business voice data set, including the recording data of power customer service. Professional vocabulary and questions such as compensation, manual refund, meter reading ac...

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Abstract

The application discloses a voice recognition method and system based on deep learning. The method includes the following steps: acquiring a training data set, wherein the training data set includes atraining voice data set, a voice label and dialogue text information; training the training data set through a training process, and establishing an acoustic model and a language model; acquiring voice query request data; carrying out voice recognition on the voice query request data according to the acoustic model, the language model and a preset dictionary; and finally, outputting a voice recognition text result of the voice query request data. Through the voice recognition method based on deep learning provided by the application, voice consulting content input by customers can be accurately identified, the workload of the manual customer service staff needing to listen to all the consulting requests is reduced, and the time for customers to wait for response is reduced.

Description

technical field [0001] The present application relates to the technical field of speech recognition, in particular to a method and system for speech recognition based on deep learning. Background technique [0002] With the continuous deepening of the reform of the power system, in order to obtain electricity-related information in real time for customers using electricity, power companies need to provide customers with information about power inquiries, power outage announcements, outlet inquiries, power consumption knowledge, and power supply business management information through various platforms. and other consulting services. In addition, in order to facilitate internal employees to obtain enterprise information, power companies also need to provide internal employees with various query services such as internal message notification, business knowledge query, business interface push, and operation and maintenance service table query. [0003] However, the inventor fo...

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Application Information

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IPC IPC(8): G10L15/06
CPCG10L15/063G10L2015/0633
Inventor 游绍华赵涛赵毅涛张羿浦朔吴迟林陈姣
Owner YUNNAN POWER GRID
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