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Telephone recording method and system

A telephone and one-party technology, applied in the field of mobile communication, to achieve the effect of avoiding telephone conflicts and avoiding the risk of telephone default

Active Publication Date: 2018-07-03
CHINA TELECOM CORP LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

These need to change the user's usage habits, and can only realize the call recording when the user is calling

Method used

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  • Telephone recording method and system

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Embodiment Construction

[0059] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. The following description of at least one exemplary embodiment is merely illustrative in nature and in no way taken as limiting the invention, its application or uses. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0060] The relative arrangements of components and steps, numerical expressions and numerical values ​​set forth in these embodiments do not limit the scope of the present invention unless specifically stated otherwise.

[0061] At the same time, it should be understood that, for the convenience of d...

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Abstract

The invention discloses a telephone recording method and a telephone recording system. The telephone recording method comprises the steps that: if a mobile switching center emulation MSCe determines that at least one of a calling user and a called user has subscribed to a telephone recording service, the MSCe triggers a service-to-service control point SCP intelligent platform and connects a callto the SCP intelligent platform; the SCP intelligent platform returns the call to the MSCe after inserting an access code before a called number; the MSCe sends the call to a recording platform by means of the access code; the recording platform triggers an interactive voice response IVR recording process; the recording platform changes a calling number and / or the called number; and the recordingplatform sends the call to an IMS domain of an IP multimedia system, and a called route is completed by the IMS domain. The telephone recording method and the telephone recording system can provide bidirectional telephone recording preservation service for contracted customers, so as to meet the needs of an enterprise for recording management and recording evidence preservation of work phones or mobile phones of employees, thereby avoiding telephone contradiction and telephone default risk.

Description

technical field [0001] The invention relates to the field of mobile communication, in particular to a telephone recording method and system. Background technique [0002] At present, there is a lack of a recording product in the market that can record both the calling and called calls of the user without changing the user's usage habits. If the user wants to record his own call process, the method that can be used is to use the mobile phone's own software, or send the call to the recording platform by dialing the access code. These need to change the user's usage habits, and can only realize the call recording when the user is calling. [0003] According to relevant policies and regulations, for example, financial companies must realize two-way recording when selling and promoting financial products. Therefore, companies hope that their work mobile phones can record both calling and called calls without changing the way of use. Contents of the invention [0004] In view ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42H04L29/06
CPCH04L65/1016H04M3/42221
Inventor 陈尚干张旭红赵新宇汪依婷
Owner CHINA TELECOM CORP LTD
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