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Reimbursement application device and remote assistance seeking method thereof

A technology for remote help and equipment, applied in the field of data processing, can solve problems such as inability to continue, and achieve the effect of improving reimbursement efficiency

Inactive Publication Date: 2018-05-08
YGSOFT INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the above-mentioned traditional process, users alone carry out electronic reimbursement on their own terminals. If they encounter operational problems or terminal failures during the electronic reimbursement process, they cannot continue, or they need to call for help in order to solve the problem.

Method used

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  • Reimbursement application device and remote assistance seeking method thereof
  • Reimbursement application device and remote assistance seeking method thereof
  • Reimbursement application device and remote assistance seeking method thereof

Examples

Experimental program
Comparison scheme
Effect test

no. 1 example

[0035] see figure 2 , figure 2 It is a schematic structural diagram of the first embodiment of the reimbursement device of the present application. In this embodiment, the reimbursement device is used for invoice reimbursement. Specifically, the reimbursement device 200 includes a bill box 220 , a processor 210 , and a first image acquisition component 230 and a memory 240 connected to the processor 210 . Wherein, the connection mode between the processor and other groups of components of the reimbursement device in the present application may be connected through a bus, or the processor and each group of components are respectively connected one by one.

[0036] The first image acquisition component 230 is used for image acquisition of the entity document set. Wherein, the set of physical documents includes at least one physical document pasted with an invoice. The first image acquisition component 230 may include a camera component (such as a system composed of a camera),...

no. 2 example

[0043] see Figure 3a-3b , Figure 3a It is a structural schematic diagram of the first perspective of the second embodiment of the reimbursement device of the present application, Figure 3b It is a schematic structural diagram of a second perspective of the second embodiment of the reimbursement device of the present application. In this embodiment, the reimbursement device 300 is a node of the reimbursement system, and the reimbursement device 300 includes figure 2 In addition to the components shown, it also includes a housing 3100 , a touch screen 340 connected to the processor 210 , an identity collection component 360 , a printer component 370 , a second image capture component 380 and a sound output component 390 . The processor 210 can specifically be one or more, and the multiple processors can be arranged in different positions, or part of the processors can be integrated in the above-mentioned functional group device, wherein the processor 210, the memory 240 an...

no. 3 example

[0069] see Figure 7a-7b , Figure 7a It is a structural schematic diagram of the first perspective of the third embodiment of the reimbursement device of the present application, Figure 7b It is a partial structural schematic diagram of the second perspective of the third embodiment of the reimbursement device of the present application. In this embodiment, the reimbursement device 700 also includes each group of components of the device described in the second embodiment, and is different from the device described in the second embodiment in that:

[0070] The number of the touch display screen 340 is one.

[0071]In addition to the upper housing part 3101 and the lower housing part 3102, the housing 3100 also includes a back plate 7106, and the back plate 7106 is divided into an upper area 7a, a middle area 7b and a lower area 7c. The housing part 3101 is disposed on the upper area 7a of the backplane, and the touch display screen 340 is disposed on the upper housing pa...

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Abstract

The application discloses a reimbursement application device and a remote assistance seeking method thereof. The method comprises: when the reimbursement application device detects a first trigger signal of an assistance seeking key, an operation state of a current user is obtained; and the operation state is sent to a remote device, so that the remote device is notified to make a solution based on the operation state. Therefore, remote assistance seeking of the reimbursement application device is realized; and the reliability of the operation of the reimbursement application device and convenience of the user operation are improved.

Description

technical field [0001] The application relates to the field of data processing, in particular to a reimbursement device and a remote help-seeking method thereof. Background technique [0002] Expense reimbursement is a frequently occurring business activity in the daily operation of an enterprise. With the implementation of the application of the reimbursement system, during the reimbursement process of enterprises, users need to apply the reimbursement system for electronic reimbursement and electronically convert the physical documents as required. [0003] In the traditional reimbursement process, the user needs to complete the image acquisition of the physical document on the image acquisition device, and then copy the image to the computer through a storage medium such as a U disk; manually log in to the reimbursement platform on the computer and upload the electronic image to complete Electronic reimbursement. Then, send the physical documents to the financial staff ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q40/00G06Q10/10
CPCG06Q40/12G06Q10/10
Inventor 江泽华
Owner YGSOFT INC
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