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Interactive voice responding method and device thereof

An interactive voice and voice command technology, applied in the computer field, can solve problems such as complicated menus and operations, and poor user experience, so as to avoid fumbling and button selection and improve user experience

Inactive Publication Date: 2018-03-13
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The technical problem to be solved by the present invention is to provide an interactive voice response method and device to solve the problems of complicated menu and operation and poor user experience in the prior art interactive voice response system

Method used

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  • Interactive voice responding method and device thereof
  • Interactive voice responding method and device thereof

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Embodiment Construction

[0021] The present invention will be described in detail below with reference to the drawings. It should be understood that the specific embodiments described here are only used to explain the present invention, but do not limit the present invention.

[0022] Such as figure 1 As shown, an embodiment of the present invention provides an interactive voice response method, including:

[0023] S11, receiving a user's voice command and converting the voice command into a corresponding text command;

[0024] S12: Determine the service node corresponding to the user's voice command according to the command keyword in the text command;

[0025] S13: Enter the service node to provide corresponding node services for the voice command.

[0026] The interactive voice response method provided by the embodiment of the present invention can receive a user's voice command and convert the voice command into a corresponding text command; then, according to the command keywords in the text command, dete...

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Abstract

The invention discloses an interactive voice responding method and a device thereof, wherein the method and the device thereof relate to the field of computer technology and are used for settling problems of complicated menu operation and low user experience in a prior-art interactive voice responding system. The method comprises the steps of receiving a voice command of a user and converting thevoice command to a corresponding text command; determining a service node which corresponds with the voice command of the user according to command keywords in the text command; and entering the service node for supplying a corresponding node service for aiming at the voice command.

Description

Technical field [0001] The invention relates to the field of computer technology, in particular to an interactive voice response method and device. Background technique [0002] In the existing IVR (Interactive Voice Response) process application, when a user dials a customer service phone for help, the traditional button mode can provide limited menu options, so the caller has to guess himself Which category does the question belong to, and the menu level is often very complicated, and the caller is more willing to directly choose to consult the manual service after tired of listening to the cumbersome menu options or unable to get the exact results. [0003] In addition, the traditional button mode is very unpopular with mobile phone users. When consumers use the mobile phone to dial a number, they must frequently remove the phone to press the keys, which undoubtedly increases the user’s operating time and cumbersomeness. So the user directly chose the manual service again. Thi...

Claims

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Application Information

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IPC IPC(8): H04M3/493
CPCH04M3/4936
Inventor 陈先彬
Owner ZTE CORP
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