Automatic dispatching method and device

A technology for automatically dispatching and serving personnel, applied in the Internet field, can solve problems such as low efficiency and error-prone, and achieve the effect of improving operational efficiency

Inactive Publication Date: 2018-03-02
广州为想互联网科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] Now generally after receiving the user's dispatch request, it is generally dispatched manually, which is not only inefficient, but also error-prone

Method used

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  • Automatic dispatching method and device
  • Automatic dispatching method and device
  • Automatic dispatching method and device

Examples

Experimental program
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Effect test

no. 1 example

[0027] See figure 2 , a flow chart of the steps of the automatic dispatching method provided by the embodiment of the present invention, the method includes:

[0028] Step S310, receiving labor dispatch request information sent by the user.

[0029] When the user needs to request the service of the service personnel, the application software installed on the mobile terminal or the third-party platform, such as WeChat, sends the dispatch request information to the background terminal that provides the service. The dispatching request information is used to request the service provider to provide service personnel. For example, when a user needs cleaning services, he or she sends a labor dispatch request message to the background terminal set up by the cleaning company to request the cleaning company to send cleaning personnel to serve the user.

[0030] The dispatching request information includes service time information and requested service item information, and the reque...

no. 2 example

[0071] See Figure 4 , is a structural block diagram of an automatic dispatching device 400 provided in a preferred embodiment of the present invention, and the automatic dispatching device 400 includes:

[0072] The first receiving unit 410 is configured to receive dispatching request information sent by a user, the dispatching request information includes service time information and requested service item information, and the requested service item information is used to represent an item requiring service from a service person, so The above service time information is used to represent the time when the user needs service from the service personnel.

[0073] The first search unit 420 is used to search the service information table, the service information table includes service personnel number information and corresponding working time information, the service personnel number information is used to distinguish different service personnel, and the working time information...

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Abstract

The invention provides an automatic dispatching method and device, and relates to the technical field of internet. The method comprises the steps that dispatching request information transmitted by auser is received, wherein the dispatching request information includes service time information and request service item information; a service information table is searched, wherein the service information table includes service personnel number information and the corresponding work time information; whether the received dispatching request information includes the designated service personnel is judged; if the judgment result is yes, whether the designated service personnel included in the dispatching request information has the served customer within the service time information is judgedaccording to the service information table; and if the judgment result is no, the designated service personnel included in the dispatching request information is selected for serving the user.

Description

technical field [0001] The present invention relates to the technical field of the Internet, in particular to an automatic dispatching method and device. Background technique [0002] With the rapid development of computer technology, communication technology and other related technologies, the intelligentization and informatization of labor dispatching mode has become an inevitable development trend. [0003] Now generally after receiving the user's request for dispatching workers, it is generally dispatched manually, which is not only inefficient, but also prone to errors. Contents of the invention [0004] In view of this, the purpose of the embodiments of the present invention is to provide an automatic dispatching method and device to solve the above problems. [0005] In a first aspect, the present invention provides an automatic dispatching method, the method comprising: receiving dispatching request information sent by a user, the dispatching request information i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q50/10
CPCG06Q10/10G06Q50/10
Inventor 徐卫华刘武文潘颖智易继强
Owner 广州为想互联网科技有限公司
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