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A scheduling method and device for installation and maintenance work orders

A scheduling method and work order technology, applied in the directions of instruments, data processing applications, resources, etc., can solve the problems of inability to guarantee the completion rate of work orders and low scheduling efficiency.

Active Publication Date: 2017-12-22
CHINA MOBILE GROUP JIANGSU
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a scheduling method and device for installation and maintenance work orders, which are used to solve the problems in the prior art that rely on manual scheduling of installation and maintenance work orders, cannot guarantee the completion rate of work orders, and have low scheduling efficiency

Method used

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  • A scheduling method and device for installation and maintenance work orders
  • A scheduling method and device for installation and maintenance work orders
  • A scheduling method and device for installation and maintenance work orders

Examples

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Embodiment 2

[0101] The concrete steps of embodiment two are as Figure 4 shown, including:

[0102] S400. Determine the workload of each work order and the work capacity value of each installation and maintenance personnel, arrange an installation and maintenance work order for a certain day to the installation and maintenance personnel, that is, determine the assigned work orders of the installation and maintenance personnel, and provide Maintenance personnel plan installation and maintenance routes.

[0103] S401. Acquire the work order information of the newly added work order, and determine the installation and maintenance personnel to be selected for the newly added work order according to the geographic location of the newly added work order.

[0104] S402. Calculate the first remaining workload of each installation and maintenance personnel to be selected.

[0105] S403. Comparing the first remaining workload of each installation and maintenance personnel to be selected with the ...

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Abstract

The invention relates to the technical field of business support and provides a scheduling method and device for installation and maintenance work orders. The method comprises the steps of acquiring work order information of a new work order and determining to-be-selected installation and maintenance workers for the new work order according to the geographic position of the new work order; for each to-be-selected installation and maintenance worker, determining whether the to-be-selected installation and maintenance worker can finish the new work order during working hours that day according to the workload and the travel time of work orders that have been distributed to the to-be-selected installation and maintenance worker that day, the operational capability values of the to-be-selected installation and maintenance worker and the workload of the new work order, wherein the operational capability values of the to-be-selected installation and maintenance worker are obtained according to historical working conditions of the to-be-selected installation and maintenance worker; distributing the new work order to any to-be-selected installation and maintenance worker who is capable of finishing the work order. The method and the device solve the problem in the prior art that manual scheduling of installation and maintenance work words cannot guarantee the finishing rate of work orders and the scheduling efficiency is low.

Description

technical field [0001] The invention relates to the technical field of business support, in particular to a scheduling method and device for installation and maintenance work orders. Background technique [0002] Operators have high requirements for installation and maintenance services of broadband services. Generally, installation should be completed within 3 working days, and faults should be repaired within 12 hours. Therefore, when there may be new tasks such as broadband installation and fault maintenance, they must be handled on the same day Especially in peak business periods such as winter and summer vacations, it is necessary to immediately dispatch newly added work orders to installation and maintenance service personnel who are working outside. [0003] The main method at this stage is manual scheduling. After receiving the work order, the background service personnel communicate with the user about the service time by phone, and manually screen the installation ...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/08
CPCG06Q10/063112G06Q10/20
Inventor 徐先全王庆安樊野
Owner CHINA MOBILE GROUP JIANGSU
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