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Method and device for processing return visit voice information

A technology of voice information and processing method, which is applied in the direction of telephone communication, automatic switching office, electrical components, etc., and can solve problems such as low work efficiency

Active Publication Date: 2018-02-27
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Based on this, it is necessary to provide a processing method for return visit voice information aiming at the problem of low work efficiency in customer return visit work in the prior art

Method used

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  • Method and device for processing return visit voice information
  • Method and device for processing return visit voice information
  • Method and device for processing return visit voice information

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Embodiment Construction

[0061]In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0062] figure 1 It is an application environment diagram of a method for processing revisited voice information in an embodiment. refer to figure 1 , the method for processing return visit voice information is applied to a processing system for return visit voice information. The system for processing return visit voice information includes a client terminal 110, a customer service terminal 120 and a server 130, wherein the customer service terminal 120 is connected to the server 130 and the client terminal 110 through a network. The client terminal 110 and the customer service terminal 120 can b...

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Abstract

A method for processing voice information of a follow-up call, comprising: acquiring a follow-up question; performing detection on a voice playback instruction of the follow-up question; upon detection of a voice playback instruction of the follow-up question, extracting numbers corresponding to question segment portions of the follow-up question, the question segment portions comprising a yet-determined information portion and a fixed information portion; identifying, according to the numbers, the question segment portions of the follow-up question; and playing voice data according to the identified question segment portions, wherein if a question segment portion is identified as a fixed information portion, then a recorded voice file corresponding to said fixed information portion is retrieved, the voice data is played according to the retrieved recorded voice file, and the played voice data is added to an established call line with a client terminal.

Description

technical field [0001] The invention relates to the technical field of voice information processing, in particular to a processing method and device for revisiting voice information. Background technique [0002] In the process of telephone business return visits, customer service personnel conduct return visits to customers based on the products purchased by customers. In traditional return visits, customer service personnel conduct return visits to customers by telephone, and telephone return visits are mainly conducted by customer service personnel manually broadcasting return visit questions. of. [0003] However, when there are many customers who need to return visits, customer service personnel need to prepare a large number of return visit questions, and the workload of return visits is heavy. If manual return visits are still used, the efficiency of return visits will be low. At the same time, due to the need to broadcast many return visit questions, when customer p...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/527H04M3/42
CPCH04M3/42H04M3/527
Inventor 何学桃官民曾荀彭元山
Owner PING AN TECH (SHENZHEN) CO LTD
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