Service quality monitoring method and device based on user perception

Abstract

The present invention provides a service quality monitoring method and equipment based on user perception. The method includes: collecting and analyzing each signaling message, obtaining a feature identifier and a service process identifier corresponding to each signaling message; According to the first correspondence between each user perception index and each business process identifier in the system and the second correspondence between each business process identifier and each feature identifier type, calculate the user perception index value corresponding to each user perception index; When the comparison result of the perception index value and the corresponding user perception index threshold determines that there is an abnormal user perception index, the abnormal business process corresponding to the abnormal user perception index is determined according to the first correspondence. By measuring the user perception of various characteristic dimensions for each business process, the abnormal business process located based on the user perception index is more accurate, which helps to improve the user perception experience.

Description

technical field [0001] The invention belongs to the technical field of wireless communication, and in particular relates to a service quality monitoring method and equipment based on user perception. Background technique [0002] With the popularization of smart terminals and the increasing complexity of the network, the mobile network has developed from a single voice service application era to a data service high-traffic application era, and the direction of data network optimization has changed from traditional Key Performance Indicators (KPI) optimization Transfer to complaints that can better reflect the user's real perceived Quality of Experience (QOE) and optimization of user satisfaction indicators. [0003] In the era of traditional voice services, network quality is mainly evaluated by network KPIs such as connection rate, call drop rate, and SMS connection rate. If KPIs are good, customer perception is also good. However, in the era of high-traffic application of...

AI Technical Summary

Problems solved by technology

However, in the era of high-traffic application of mobile Internet data services, a single network KPI indicator cannot intuitively and truly reflect network quality, especially the real service experience of users. Effectively monitor the quality of network services to timely discover links that affect user perception, and provide guidance for optimizing network performance and locating network problems

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