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Intelligent product maintenance platform system and intelligent product maintenance method

A platform and product technology, applied in the field of intelligent product maintenance platform system, can solve problems such as lack of third-party supervision, unstable business volume, service cost, and difficulty in effective control of quality, etc., to facilitate quick on-site maintenance and easy query maintenance process , to achieve the effect of timely online payment

Inactive Publication Date: 2016-02-03
SUZHOU ANDA ZHIHUI INFORMATION TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the service quality provided by these maintenance service units is uneven, and most of them have opaque prices, untimely response, and inadequate service
Customers have limited choices, no way to complain, lack of third-party supervision and other defects
[0003] On the other hand, for many professional maintenance personnel and maintenance companies, they generally face problems such as uneven distribution of customers, unstable business volume, and difficulty in exerting their expertise, which makes it more difficult to effectively control service costs and quality

Method used

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  • Intelligent product maintenance platform system and intelligent product maintenance method
  • Intelligent product maintenance platform system and intelligent product maintenance method
  • Intelligent product maintenance platform system and intelligent product maintenance method

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Embodiment Construction

[0063] In view of the deficiencies in the prior art, the inventor of this case was able to propose the technical solution of the present invention after long-term research and extensive practice. The technical solution, its implementation process and principle will be further explained in conjunction with several embodiments and drawings as follows.

[0064] In a typical implementation case of the present invention, an intelligent product maintenance platform system is provided, which includes:

[0065] The user management unit is used to provide registration and login ports and password management for administrators and users including maintenance units, maintenance personnel, possible third-party units and customers, and to grant users corresponding permissions based on user information, And carry out hierarchical authority management for different visitors;

[0066] The online management unit is used to manage and publish the information submitted by users, realize informa...

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PUM

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Abstract

The invention discloses an intelligent product maintenance platform system and an intelligent product maintenance method. The intelligent product maintenance platform system comprises a user management unit, an online management unit, a client service unit, a network payment management unit, an after-sell service unit, etc. The user management unit, the online management unit, the client service unit, the network payment management unit and the after-sell service unit respectively comprise a plurality of functional modules. According to the intelligent product maintenance platform system, maintenance personnel, clients and a third-party institution are combined in a unified platform, thereby realizing online maintenance request by the clients and off-line service of the maintenance personnel. Not only is quick home maintenance facilitated, but also online querying for the maintenance process and objective evaluation for maintenance quality by the client are facilitated. Furthermore intelligent product maintenance platform system and the intelligent product maintenance method can realize functions of in-time online payment, etc.

Description

technical field [0001] The invention particularly relates to an intelligent product maintenance platform system, which can realize online reservation of maintenance on the network and on-site service of offline maintenance personnel. Background technique [0002] At present, all kinds of electrical equipment have been widely popularized in people's daily life and work fields. The timely maintenance and maintenance of such electrical equipment has become a common social demand. Therefore, various maintenance service units have emerged as the times require. However, the service quality provided by these maintenance service units is uneven, and most of them have opaque prices, untimely response, and inadequate service. Customers have limited choices, no way to complain, and lack of third-party supervision. [0003] On the other hand, for many professional maintenance personnel and maintenance companies, they generally face problems such as uneven distribution of customers, un...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/02
Inventor 史有群李术贾波潘建民
Owner SUZHOU ANDA ZHIHUI INFORMATION TECH CO LTD
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