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Air conditioner repair requesting method, air conditioner and server

A technology for air conditioners and servers, applied in the field of information processing, can solve the problems of reduced satisfaction of air conditioners, cumbersome and complicated repair reporting process, etc., and achieve the effect of simplifying the fault repair reporting process, improving satisfaction, and avoiding cumbersome operations.

Inactive Publication Date: 2015-11-18
WUHU MATY AIR CONDITIONING EQUIP CO LTD
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  • Application Information

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Problems solved by technology

[0002] At present, during the use of the air conditioner, if the user finds that the air conditioner is faulty, he must first search for the air conditioner maintenance phone or website through various methods, and then queue up to enter the customer service system, and need to describe the fault condition of the air conditioner in detail, so that The entire repair process is very cumbersome and complicated, resulting in lower user satisfaction with the air conditioner
[0003] At the same time, air conditioner manufacturers also need a lot of manpower to sort out the relevant maintenance issues of users, such as air conditioner model, cause of failure, customer contact information, etc., which not only consumes a lot of manpower and material resources, but also inevitably leads to errors in the sorted out information such as cause of failure

Method used

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  • Air conditioner repair requesting method, air conditioner and server
  • Air conditioner repair requesting method, air conditioner and server
  • Air conditioner repair requesting method, air conditioner and server

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Embodiment Construction

[0038] In order to understand the above-mentioned purpose, features and advantages of the present invention more clearly, the present invention will be further described in detail below in conjunction with the accompanying drawings and specific embodiments. It should be noted that, in the case of no conflict, the embodiments of the present application and the features in the embodiments can be combined with each other.

[0039] In the following description, many specific details are set forth in order to fully understand the present invention. However, the present invention can also be implemented in other ways different from those described here. Therefore, the protection scope of the present invention is not limited by the specific details disclosed below. EXAMPLE LIMITATIONS.

[0040] figure 1 A schematic flowchart of a method for repairing an air conditioner according to an embodiment of the present invention is shown.

[0041] Such as figure 1 As shown, the air conditi...

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Abstract

The invention provides an air conditioner repair requesting method, an air conditioner and a server. The air conditioner repair requesting method is used for the air conditioner, and comprises the following steps of: acquiring data information of the air conditioner according to a received data acquisition command; transmitting the obtained data information to the server connected with the air conditioner, thereby processing the data information by the server and transmitting the processing result to a terminal connected with the server. According to the technical scheme of the invention, a malfunction repair requesting flow for the air conditioner is simplified, consequently, user satisfaction is improved, manpower cost is saved, repair efficiency is improved, and repair cost is reduced.

Description

technical field [0001] The present invention relates to the technical field of information processing, in particular to an air conditioner repair method, an air conditioner and a server. Background technique [0002] At present, during the use of the air conditioner, if the user finds that the air conditioner is faulty, he must first search for the air conditioner maintenance phone or website through various methods, and then queue up to enter the customer service system, and need to describe the fault condition of the air conditioner in detail, so that The entire repair process is very cumbersome and complicated, which leads to a decrease in user satisfaction with the air conditioner. [0003] At the same time, air conditioner manufacturers also need a lot of manpower to sort out related repair issues from users, such as air conditioner models, failure reasons, and customer contact information. [0004] Therefore, how to make the air conditioner failure report and repair m...

Claims

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Application Information

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IPC IPC(8): H04L29/08
CPCH04L67/12
Inventor 范强柯盛符雪平俞基畅刘艳涛
Owner WUHU MATY AIR CONDITIONING EQUIP CO LTD
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