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Fast batch calling method and system

A fast, outbound call technology, applied in the computer field, can solve the problems of large data volume, dead IVR, slow efficiency, etc., to achieve the effect of fast and accurate batch outbound calls and reduced operations

Active Publication Date: 2015-01-28
北京思特奇信息技术股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The IVR connects to the customer service database and calls these data concurrently for batch outbound calls. Due to the large amount of data, each time you need to filter the qualified data before making outbound calls, resulting in slow efficiency, and sometimes the IVR will be transferred to death.

Method used

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  • Fast batch calling method and system
  • Fast batch calling method and system

Examples

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Embodiment Construction

[0042] The principles and features of the present invention are described below in conjunction with the accompanying drawings, and the examples given are only used to explain the present invention, and are not intended to limit the scope of the present invention.

[0043] Such as figure 1 As shown, it is a method of fast batch outbound calling according to the present invention, which specifically includes the following steps:

[0044] Step 1: Establish the basic information table and application data table, and connect the basic information table to the application data form;

[0045] Step 2: Within the preset first time period configured, the BOSS system imports user data into the basic information table;

[0046] Step 3: within the preset second time period configured, import the operation-related information in the set number of user data in the basic information table into the application data table at a set time interval every interval;

[0047] Step 4: The IVR connect...

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Abstract

The invention relates to a fast batch calling method and system. The method includes the steps of firstly, building a basic information table and an application data table; secondly, by a BOSS system, importing user data into the basic information table in a first preset time period; thirdly, importing operation related information in the basic information table into the application data table in a second preset time period; fourthly; calling multiple operation related information in the application data table by IVR according to the received calling instruction; fifthly, performing batch calling; sixthly, judging whether the calling succeeds or not, if so executing the seventh step, or else executing the eighth step; seventhly, recording calling success information into a log sheet, updating the calling success times in the basic information table, and finishing; eighthly, recording calling failure information into the log sheet, updating the calling failure times in the basic information table, and finishing. By the method, fast and accurate batch calling is achieved, and frequent data locking and unlocking operations are reduced.

Description

technical field [0001] The invention relates to a method and system for fast batch outbound calls, belonging to the technical field of computers. Background technique [0002] IVR (Interactive Voice Response) interactive voice response, such as 10086 automatic voice station. [0003] The general implementation method of IVR batch outbound calls is to import the data that needs outbound calls (that is, to automatically call outbound users every month) from the BOSS (BUSINESS OPERATION SURPORT SYSTEM) system to the customer service system. Generally, this kind of data volume It is very large and varies according to the number of users of each e-commerce company. The IVR connects to the customer service database, and calls these data concurrently for batch outbound calls. Due to the large amount of data, it is necessary to filter the qualified data each time before making outbound calls, resulting in slow efficiency, and sometimes the IVR is called to death. After analyzing t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30
CPCG06F16/1815H04M3/493
Inventor 李锦
Owner 北京思特奇信息技术股份有限公司
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