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Remote assistance via a cloud platform for industrial automation

A cloud platform and remote technology, applied in the direction of program control, electrical program control, comprehensive factory control, etc., can solve problems such as neglect, lack of presence of factory personnel, abnormal performance of equipment or systems, etc.

Active Publication Date: 2014-11-12
ROCKWELL AUTOMATION TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Providing a complete set of relevant information that technical support personnel need to resolve maintenance issues sometimes requires a level of knowledge of the customer's system that the plant personnel present may not have
Also, unexpected equipment or system performance anomalies may be the result of seemingly unrelated changes to the customer's system
For example, a particular industrial asset may demonstrate significant performance degradation due to an incompatible or seemingly unrelated configuration parameter modification with another newly installed device
In such cases, the on-site maintenance personnel may overlook important details about their specific system configuration, modification history, etc. that would help the technical support representative to identify the source of the problem

Method used

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  • Remote assistance via a cloud platform for industrial automation
  • Remote assistance via a cloud platform for industrial automation
  • Remote assistance via a cloud platform for industrial automation

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Embodiment Construction

[0034] The subject disclosure is now described with reference to the drawings, wherein like reference numerals are used to refer to like elements throughout. In the following description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding thereof. It may be evident, however, that the subject disclosure may be practiced without these specific details. In other instances, well-known structures and devices are shown in block diagram form in order to facilitate descriptions thereof.

[0035] As used herein, the terms "component", "system", "platform", "layer", "controller", "terminal", "station", "node", "interface" are intended to refer to computer-related entities Or an entity associated with an operating device having one or more specific functions or a portion thereof, wherein such an entity may be hardware, a combination of hardware and software, software, or software in execution. For example, a component may b...

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Abstract

A remote technical support system leverages a cloud platform to automate technical support interactions, facilitating rapid diagnosis and solution of detected performance issues in industrial systems. The technical support system facilitates automated collection of relevant system data from a customer's industrial assets in the event of a detected performance issue requiring involvement of a technical support entity. The relevant system data can be sent to the cloud platform in response to a manual request for support at the plant floor, or automatically in response to detection of a possible device failure or performance issue. The cloud-based remote technical support system then routes the data to a suitable remote support representative, providing the representative with information about customer's industrial system and operations that may be relevant in connection with diagnosing the issue.

Description

[0001] Cross References to Related Applications [0002] This application claims priority to US Provisional Patent Application Serial No. 61 / 821,639, filed May 9, 2013, entitled "REMOTE SERVICES AND ASSET MANAGEMENT SYSTEMS AND METHODS," the entire contents of which are incorporated herein by reference. technical field [0003] The present application relates generally to industrial automation and, for example, to remote assistance for the automation of industrial equipment and assets through the use of cloud platforms. Background technique [0004] Industrial controllers and their associated input / output (I / O) devices are central to the operation of modern automation systems. These controllers can interface with field devices on the factory floor to control automated processes related to objectives such as product manufacturing, material handling, batch processing, monitoring, and other similar applications. Industrial controllers store and execute user-defined control pro...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G05B19/418
CPCG06Q10/06G05B19/4083Y02P90/80
Inventor 胡安·L·安森约约翰·斯特罗门格斯蒂芬·托马斯·纳瓦拉尼耶克布拉德福德·亨利·埃格拉特约瑟夫·A·哈尔库利希杰西卡·林·科尔佩拉珍妮弗·里德伯·赖特赖纳·赫斯梅尔约翰·迪克爱德华·艾伦·希尔萨尔瓦托雷·T·康蒂
Owner ROCKWELL AUTOMATION TECH
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