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Service design conflict recognition method based on service TRIZ

A conflict identification and service quality technology, applied in computing, special data processing applications, instruments, etc., can solve problems that affect the quality of industrial product service solutions, customers are not satisfied with industrial product service performance, etc., to achieve easy implementation and reduce impact , time-saving effect

Inactive Publication Date: 2014-06-04
SHANGHAI JIAO TONG UNIV
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Problems solved by technology

If these service technical characteristic conflicts cannot be resolved in time, it will affect the quality of subsequent industrial product service solutions, making customers dissatisfied with certain aspects or performance of industrial product services

Method used

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  • Service design conflict recognition method based on service TRIZ
  • Service design conflict recognition method based on service TRIZ

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Embodiment Construction

[0030] The preferred embodiments of the present invention are given below in conjunction with the accompanying drawings to describe the technical solution of the present invention in detail.

[0031] Such as figure 1 As shown, the service TRIZ-based service design conflict identification method of the present invention includes the following steps:

[0032] Step 1: Obtain customer requirements. Parallel development of product use requirements, product management requirements and operating environment requirements in customer requirements.

[0033] The second step is to convert customer needs into technical characteristics of services. Accurately transform the customer's service requirements into technical requirements that service designers can understand, use the service function scene diagram to analyze the service functions and technical characteristics that industrial products and services should have under the influence of various stakeholders and the external environme...

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Abstract

The invention discloses a service design conflict recognition method based on service TRIZ. The method comprises the first step of obtaining customer demands, the second step of converting the customer demands into service technical characteristics, the third step of building an industrial product service product service quality house model, the fourth step of determining the importance degree of the service technical characteristics, the fifth step of formulating service technical characteristic target values, the sixth step of conducting conflict recognition and the seventh step of conducting conflict analysis by means of an autocorrelation matrix of the service technical characteristics. Product using, managing and running environmental requirements are utilized together for building and analyzing a quality house, the service technical characteristics which have the negative correlation relationship can be visually seen from a service technical characteristic conflict matrix of the roof of the quality house, and therefore technical conflicts can be effectively determined.

Description

technical field [0001] The present invention relates to a conflict identification method, in particular to a service design conflict identification method based on service TRIZ (Theory of Invention Problem Solving). Background technique [0002] From the perspective of theoretical innovation, the research on service innovation has developed three different research ideas or methods: technologist, service-oriented and integrative. [0003] "Technical approach" - technology and innovation in services. It is the earliest service innovation analysis method adopted and has a wide range of influence. "Technological approach" focuses on the innovations caused by technology in the service industry, and often ignores those non-technical innovations or innovations caused by the characteristics of the service itself. Its main goal is to explore the role of technology in services. Research on the two-way relationship between technology and service. [0004] "Service Oriented Approach...

Claims

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Application Information

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IPC IPC(8): G06F17/30
CPCG06Q50/10
Inventor 明新国宋文燕尹导
Owner SHANGHAI JIAO TONG UNIV
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