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Method and system for evaluating communication service user perception

A communication service and user technology, applied in the field of communication, can solve the problems of large user perception error and inability to monitor user perception, and achieve the effect of low cost and enhanced real-time performance

Inactive Publication Date: 2016-12-21
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the main purpose of the present invention is to provide a communication service user perception evaluation method and system to solve the problem of using the existing KQI / KPI-QoE quantitative relationship model to evaluate user perception. Perception, the problem of being unable to monitor user perception in real time

Method used

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  • Method and system for evaluating communication service user perception
  • Method and system for evaluating communication service user perception
  • Method and system for evaluating communication service user perception

Examples

Experimental program
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Embodiment 1

[0103] Figure 4 It is a schematic diagram of the implementation process of an embodiment of evaluating communication service user perception in the present invention, as shown in Figure 4 shown, including:

[0104] Step 401: Create a service CEI group to be evaluated according to user application preference information;

[0105] Table 1 shows the user application preference information of the web page information browsing service, online video service and download service to be evaluated.

[0106]

[0107]

[0108] Table 1

[0109] The user's application preference information of the service to be evaluated includes the specific application of the service to be evaluated, and the quality characteristics of the user's preference for the specific application of the service to be evaluated.

[0110] For example, when creating a CEI group for the webpage information browsing service, it can be seen from Table 1 that the quality characteristics of the webpage information...

Embodiment 2

[0144] Figure 5 It is a schematic diagram of the implementation flow of another embodiment for evaluating the user perception of communication services in the present invention, as shown in Figure 5 shown, including:

[0145] Step 501: Create a service CEI group to be evaluated according to user application preference information;

[0146] Step 502: Determine the KQI associated with the created Sub-QoE indicator;

[0147] Wherein, there may be more than one KQI associated with one Sub-QoE indicator.

[0148] Step 503: Obtain the actual Sub-QoE index value and In-QoE index value of a single user of the service to be evaluated in the area to be evaluated by means of user investigation;

[0149] Step 504: Count the KQI values ​​of the services to be evaluated;

[0150] Step 505: Using the actual Sub-QoE index value, In-QoE index value, and KQI value, construct a quantitative relationship model between KQI and CEI for the area to be evaluated;

[0151] In this step, a genet...

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Abstract

A method for evaluating Quality of Experience (QoE) of communication service users is described, wherein a Subordinate Quality of Experience (Sub-QoE) indicator and an Integrated Quality of Experience (In-QoE) indicator of a service to be evaluated are created; a quantitative relation model between a Key Quantity Indicator (KQI) and a Customer Experience Indicator (CEI) is constructed; a statistical KQI value in an area to be evaluated aiming at the service to be evaluated is substituted into the quantitative relation model between the KQI and the CEI, and a calculated Sub-QoE value and a calculated In-QoE value are taken as a user QoE evaluation value. A system for evaluating QoE of communication service users is also described. Applying a technical scheme of the embodiment of the disclosure solves a problem that a KQI / KPI-QoE quantitative relation model fitted by adopting a constant module equation shall be configured to evaluate user QoE in different areas for different populations, which results in a big error, and the problem that obtaining the user QoE purely by adopting a user survey way cannot perform real-time monitoring and leads to a high cost.

Description

technical field [0001] The present invention relates to the field of communication technologies, in particular to a communication service user perception (QoE, Quality of Experience) evaluation method and system. Background technique [0002] With the development of communication technology, mobile communication networks can provide users with more and more mobile communication services and applications. How to evaluate and improve the user perception of mobile communication services has become the focus of attention and research of major operators around the world. [0003] At present, a fixed model equation is usually used to fit or construct a key quality indicator (KQI, KeyQuantity Indicators) / key performance indicator (KPI, Key Performance Indicators)-QoE quantity relationship model or curve, and then the statistical KQI value or KPI value is substituted into In this quantitative model, the calculated QoE is used as the evaluation result of user perception. Due to the ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24
CPCH04L41/5009H04L41/5067
Inventor 罗荣慧
Owner ZTE CORP
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